There are many things to commend Dion and his crew on - problem-solving, price, efficient process, on-time and on-budget. We had the basement underpinned, which is a dirty job, but the crew were as neat and clean as possible in the circumstances. They were professional, worked hard and did a good job. The reason that I did not give the company a 10/10 concerned the fact that Dion had promised to do some follow-on work for us and that he would be with us until the whole job was done. He got very busy and broke his promise, leaving us with no contractor to re-landscape a destroyed backyard at a busy time of year. He did find us someone to finish the job, but this added months on to the project and the other guy did a terrible job. Dion is very friendly and will talk about various aspects of the job in a way that makes you think certain things are included in his price, when in fact they are not (part of this was our fault for not clarifying). Bottom line - make sure that everything that you want done is clearly detailed in the contract and you should be fine.