Great service! Excellent booking and lots of phone calls to confirm the time and try to get us in earlier. Came on time, was very quick and efficient, explained a lot to us. The only thing was we knew the service was $180 for the first hour but we didn't know the part was going to be $180 as well, until we got the invoice.
- Approximate cost of services:
- $350.00
- Company Response
So happy you found the service great and that you appreciated being updated as to the technicians arrival time! Apologies for any lack of clarity with regard to the cost of the part(s) needed (on top of the service call out fee), though that is all but impossible to know until the technician has had eyes on the furnace and has diagnosed the problem (and thus now knows what part is required), and often until we've replaced our stock on the part. Our cost on parts can change quickly, seeing us often not knowing what we should currently be charging for a part we've had in stock for a while until after the repair has been performed and we've restocked the part.
I really appreciate you bringing this issue to my attention and I will endeavour to bring further clarity to clients calling in for a repair.
Thank you so much for your review!
Sincerely,
Susan Jamison
Office Manager
Jamison Furnace and Air conditioning