Hardwood Flooring
- Approximate cost of services:
- $7,000.00
- Company Response
Thank you Doria for your kind words. Hope you enjoy your new floors for many years to come.
Thank you Doria for your kind words. Hope you enjoy your new floors for many years to come.
Hi
apologies about your experience with our company.
As you know, we're an authorized dealer of Fuzion, and not the manufacturer of the product. So, we've forwarded your concern and asked for the supplier's inspection. After careful review of the order and delivered boxes, you were ensured that the product is not defective and matches the provided description.
Nevertheless, as a good faith, we agreed to exchange the product for you and process the refund following our 4-6 weeks policy. However, you decided to keep the product and move on with the project.
Again, we're sorry for the inconvenience and hope you like your new floor.
Thank you!
Thanks Marinos,
Always a pleasure working with you
Thanks for recommendation!
Hi Colin,
We are very sorry for your experience. We'll investigate this incident and make sure it does not happen again.
Since the beginning of the pandemic, we've been doing our best to follow the guidelines and make the environment safe for our employees and customers. These attempts include enforcing the maximum number of people in the store, rearranging store layout to allow ease of movement for physical distancing, providing the required Personal Protective Equipment for everyone, regular screening customers and employees, and other COVID-19 requirements for retailers.
Thank you for raising your concerns. Please contact us should you have any questions or concerns regarding current safety measures being taken at our flooring store.
Hi Sachin,
Thanks for your sharing your experience with us. Your floors look amazing, indeed!
Thank you Eric!
Glad that you like Andy's work. Hoped to get 10/10 from you! ;)
Thanks... Always a pleasure working with you!
Thank you for your detailed feedback!
Chestnut Flooring is a family-owned and operated company, specializing in luxury European flooring products, including hardwood, laminate, tile, vinyl, and carpet. Our quality products are imported directly from the source - Italy, Germany, Norway, and other European countries - and can’t be found anywhere else in Canada. We pride ourselves in our exclusive designer flooring materials which makes every customer’s flooring experience unique, enjoyable, and one-of-a-kind. With over sixteen years of experience satisfying designers, homeowners, contractors, and builders’ luxury flooring needs, Chestnut Flooring welcomes the opportunity to help you discover the perfect materials for your residential or commercial property, and provide you with an exceptional flooring experience. We offer expert advice on current and emerging trends in flooring, such as wide planks, customized floor patterns, mixed patterns using other various materials, and much more. Should you have any questions about our quality products, please feel free to contact one of our offices in Toronto and our knowledgeable staff will be happy to assist you with all of your flooring needs.