Chestnut Flooring

Since my negative review last week, Nemo (the Owner) reached out to me to apologize and try and explain what had gone wrong. My salesperson was making promises and deals that he could not deliver. That person is no longer employed there. Nemo went over and above making this right for me. He has a really nice showroom, lots of choice. John in the back was great too!! Will return for sure! Very poor customer service. Was in showroom, was told to check measurements and call in to place order, which I did and was told an incorrect price that they would not honour so I went ahead anyway and then drove 50 minutes to pick up promised hardwood and nosing that was to be ready last week and found out no nosing and could not get it for at least 10 days. I was told they could rush it in 24hrs a week ago. Manager really didn't care, offered me a refund and no apologies at all.

Very poor customer service. Was in showroom, was told to check measurements and call in to place order, which I did and was told an incorrect price that they would not honour so I went ahead anyway and then drove 50 minutes to pick up promised hardwood and nosing that was to be ready last week and found out no nosing and could not get it for at least 10 days. I was told they could rush it in 24hrs a week ago. Manager really didn't care, offered me a refund and no apologies at all.