A Frigidaire dishwasher was purchased that had a faulty part, detected only after a bottom leak started to damage my wood floor. When detected, original sales rep was contacted who eventually referred me to the warehouse. Long wait for calls to be returned after I submitted photos of the damage and faulty part was replaced. After 9 mos of attempting to get help with floor area replacement through Trail, I was told that the manufacturer would be contacted; that this matter was their responsibility ! Trail staff (2 sales staff and warehouse rep) were non-communicative, unhelpful and dismissive. After close to one year of frustration and waiting, I have not received any communication from Trail or Frigidaire, let alone repair to my floor. I have never had deplorable service with any appliance company before; Trail is definitely breaking new ground in the industry !
- Approximate cost of services:
- $500.00