Trail Appliances

Appliance Retailers
3388 Sweden Way Richmond BC V6V 0B2
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HomeStars  >  Appliance Repair in Langley  >  Trail Appliances  >  Fridge,Stove,Hood Range,Washer, Dryer,Dish Washer, Microwave
Alex Feng in Burnaby
Alex Feng in Burnaby
5 reviews Burnaby, BC
7/10

Fridge,Stove,Hood Range,Washer, Dryer,Dish Washer, Microwave

We renovated our kitchen and decided to upgrade all the appliances. The fridge arrived with screws for only one of the handles. They ordered another set of screws and are sending another driver to install the handle. The microwave oven we bought was 2 inches deeper than the shelf so I thought I we could exchange it for a smaller one. When I got to the store, the store manager told me we would be charged a 30% restocking fee of $86 after I spend over $7000. I decided to just return the oven instead of exchanging for another one since the same fee applies in both cases. The microwave was in perfect condition and with new tape over the box, nobody would even know that it has been opened.

My advice would be to compare with the other stores to see if they also have this re-stocking fee and decide if it`s worth it for you to buy from them. I returned stuff to Rona, Lowes, Home Depot, Walmart, Costco, Canadian Tire with no issues even after I opened the box.

So the Store called us back and offered us a store credit for the charge. We used it to buy a much smaller microwave which I know will fit. I changed the rating bumped up the rating a little bit.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your feedback. We do charge a standard restocking fee for all returned items, which is why we try our best to work with our customers to ensure the measurements are accurate before purchase. We’d like to make the shopping experience as hassle-free as possible so our customers don’t have to be inconvenienced with a return. This was a good learning opportunity for us to see where we can improve our processes. Thank you for sharing your feedback with us and working with our Customer Care team to resolve the issue!

Previous versions of this review:

Alex Feng in Burnaby
Alex Feng in Burnaby
5 reviews Burnaby, BC
4/10

Fridge,Stove,Hood Range,Washer, Dryer,Dish Washer, Microwave

We renovated our kitchen and decided to upgrade all the appliances. The fridge arrived with screws for only one of the handles. They ordered another set of screws and are sending another driver to install the handle. The microwave oven we bought was 2 inches deeper than the shelf so I thought I we could exchange it for a smaller one. When I got to the store, the store manager told me we would be charged a 30% restocking fee of $86 after I spend over $7000. I decided to just return the oven instead of exchanging for another one since the same fee applies in both cases. The microwave was in perfect condition and with new tape over the box, nobody would even know that it has been opened.

My advice would be to compare with the other stores to see if they also have this re-stocking fee and decide if it`s worth it for you to buy from them. I returned stuff to Rona, Lowes, Home Depot, Walmart, Costco, Canadian Tire with no issues even after I opened the box.

Approximate cost of services:
$7,000.00
Was this review helpful?