Trail Appliances

Appliance Retailers
3388 Sweden Way Richmond BC V6V 0B2
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HomeStars  >  Fireplaces in Langley  >  Trail Appliances  >  stove purchase
Private User
Private User
Private User reviews Langley City, BC

stove purchase

My rating for this company is MINUS 5 out of plus 5! They do not deserve even zero.
In November 2019 I bought the stove at Trail Appliances store in Langley. Everybody there was nice and helpful. Six months later, on June 5th 2020, the stove stopped working.
It took me a week to get someone to tell me when the technician will come to fix it. First they couldn’t find my file, because the phone number didn’t match even though I gave them my full name and my address and my account number. They told me that with no correct phone number they will not be able to help me. It took me two days to find the other agent who actually found my file with no phone number. She said she will put my request on the file and she will email it to the technician. She said he will call me to make an appointment within 48 hrs. Nobody called. Five days later I called them. They said they have no idea why nobody calls us. My husband went to the store. He told them the stove is under manufacture warranty and it should be their priority to fix it as soon as possible. They did not care. They said that they only sell the products and somebody else is responsible for the repair.
Today is June 15th, my stove is not fixed and they told me that somebody will come to check it on June 24th.There is a possibility that they have to order the new part which will take around 2 more weeks. That means if we are lucky our stove will be fixed sometime in the middle of July 2020.
Would you like to buy any appliance from that store? Are you willing to wait 1.5 month to fix your appliance if it stopped working?
I will never ever buy anything from that store. They have a very bad rating. I wish I checked the reviews before I went there. I would rather go to Home Depot. They have much better service. They come within 2-3 days.

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Company Response

Hi there, thank you for reaching out. We’re sorry to hear about what’s happened with your stove. We understand that our Service and Repair team was able to expedite your repair, and have already reached out to you with that update. Please don’t hesitate to reach out to if you need any other assistance.