We bought a stackable Whirlpool Washer/Dryer set and the sales person that helped us was very informative, professional and knowledgeable but gave us some wrong information on the number of loads that the washer could hold. We did notice that the washer was making noises shortly after we purchased it but it didn't seem to be causing any problems until shortly after a year, the washer was no longer usable because it had been overloaded. At first, we contacted Whirlpool Canada but our warranty had expired so they advised us to contact Trail as they faulted Trail in giving us false information. After explaining the situation with Trail, they faulted Whirlpool because of their product so we were caught in the middle. Frustrated, we ended up dealing with the manager at Trail and after a few reluctant conversations, Trail ended up honouring the product they sold to us and had their serviceman fix our washer under warranty. Overall, we were really happy with the end result and we would deal with Trail again. They are a company that seems to believe in customer satisfaction.
- Approximate cost of services:
- $2,000.00