Steam Dry Canada

Steam Dry Canada. Their customer service was horrible! They overcharged me when they up sold me! Their technicians were too rushed! They ignored me when I complained! I’m extremely dissatisfied with the duct cleaning service provided by the London branch of Steam Dry Canada and also the Calgary head office of Steam Dry Canada.

Their duct cleaning service should have included a free furnace filter, and on numerous occasions Steam Dry Canada has failed to give it to me. They were supposed to give it after they cleaned the ducts, but they didn’t have the right size, they told me they would get back to me, but they never did.

I called Steam Dry Canada to complain, they took my info, but didn’t get back to me. So I called again to complain, they told me I should have complained within 7 days (I said I didn’t call because they promised to get back to me and I was waiting for them), they took my info again, but didn’t get back to me again. I called again for the 3rd time, they said it was too late, I should have complained earlier, and they wouldn’t give it to me.

This is ridiculous for Steam Dry Canada. I was entitled to a furnace filter right after the service, It was their fault that they couldn’t provide me one. I complained right away and they ignored me and now they are falsely saying I didn’t complain within 7 days, so they won’t fix the problem. They failed to provide a new furnace filter when they were here, and now my clean ducts that I just spent so much money for them to clean is getting contaminated by my old furnace filter.

Also, the day the Steam Dry Canada crew showed up, they up sold me the $90 furnace cleaning service and I think they overcharged me. They took only 5 minutes to casually vacuum my furnace. I didn’t know it was such a simple job, but I still had to pay $90 for 5 minutes of work that I could have done on my own. I thought they would have taken more time to clean parts that non-professional people can’t clean.

The Steam Dry Canada crew was very rushed when they cleaned my ducts, I know how to judge because I have seen other companies clean ducts. I am certain they didn’t clean my home thoroughly. The Steam Dry Canada crew was so rushed that they didn’t properly handle their vacuum hose and made plenty of scratches on window and door with their black hose.

I’m going to say it again, Steam Dry Canada disappointed me big time, their customer service was horrible, they ignored me when I complained, they overcharged me when they up sold me, and their technician were too rushed and made a lot of scratches in my home.