Cambridge Elevating

Elevators, Lifts & Ramps Installation & Service
Cambridge ON N3H4W3
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18 reviews Toronto, ON

Residential Elevator

We purchased a house in the summer to which we made many modifications to improve accessibility including installing an elevator. Our house is a raised bungalow and the elevator services the garage (ground level), the main level (one stop up from the garage), and the basement (one stop down from the garage). Very soon after taking possession of the house the process of building the elevator was started as we figured it would take the longest to complete. Cambridge Elevating builds and installs the elevator only … they do not build the elevator shaft … so we decided upon a contractor recommended by Cambridge Elevating to build the shaft. Building the shaft started promptly after we took possession of the house. We met with and received regular updates from that contractor as he built the shaft. However we heard nothing from Cambridge Elevating about the progress of the elevator itself. Although Cambridge Elevating told us the elevator would be done long before the shaft was ready it was many weeks after the shaft was ready that Cambridge Elevating was finally ready with the elevator. Installation of the elevator was similarly delayed. Cambridge Elevating seemed to be dragging their feet throughout the process communicating with us only when we insisted. In the end, although it was much later than promised and smaller than was discussed with the sales representative, the elevator works very well. The finish inside the elevator is beautiful and the panel and call buttons look great. The final walk-through by the Cambridge Elevating technician was thorough and informative. We look forward to many many years of use from this elevator.

Approximate cost of services:
What could this company do to improve their services?
Cambridge Elevating needs to communicate promptly and regularly during building and installation of the elevator. Our greatest beef was that we heard little to nothing from them during the process until we insisted on an update. Cambridge Elevating also needs to set realistic milestones. More than once we were promised work would be completed by end-of-day
Any advice to offer fellow homeowners facing a similar project?
Be prepared to manage this project closely.
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