Absolutely horrible!!! They do not even deserve a one star. Do NOT waste your time, money and energy with this company! Technician was absolutely rude. He did not know what he was talking about. I had problems with my Samsung dishwasher. He did not even know the name of the part that he said was broken. He was pointing to a part and said that was the problem but he could not check further, I asked why, he said, "...because I'm pretty sure that is the problem." After checking his phone, he said the name of the part...obviously, he was googling it. He was on the phone all the time talking to someone, describing what he was seeing, confirming our suspicion that he was asking someone for help. He even told my little son doing online camp to keep quiet because he (the technician) could not hear the dishwasher. Who does that?! I called the office and the person who took my call was just as rude. I had to go out of the house so that the technician would not hear my conversation with the office. While I was in the middle of explaining everything to the person on the phone, she abruptly interrupted me and said she was going to call the technician. I told her to wait, but she did not listen and called the technician despite my having told her not to. She then said that the technician was not being rude and that he was not even done diagnosing the problem. Of course, he would try and cover his tracks. I said if the technician was not yet done diagnosing, then why did he say that "that" part was the problem. Then in a rude and condescending voice, the woman on the phone said, "so what do you want to happen?" She suggested that she will tell the technician to get out of my house, but that I still had to pay for the fee because he came to our house. Of course, I protested and said that payment of the fee is based on someone actually doing their job. She said it was not their fault that they could not properly diagnose the issue since I was the one with a "problem" with the technician. Anyway, since both technician and person on the phone were being aggressive, I had no choice but keep quiet, let the technician finish and pay the fee. The technician then started taking pictures of my dishwasher saying, it was protection for him so that he can show that that is how he found the dishwasher. This is one of the most horrible experiences I've ever had with a service technician. So unprofessional! Such a traumatic experience! So please, stay away from this company!
- Approximate cost of services:
- $135.00