Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (88 reviews)

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M & J Hayes
M & J Hayes
0 reviews Surrey, BC
10/10

100% honest, trustworthy, and knowledgable

We moved into an older bungalow that badly needed the drains flushed and checked, and in some cases, repaired. Drainrock came highly recommended by our house inspector. Bob and his son are busy, but they kindly were able to squeeze us in so that we could avoid any flooding from upcoming rains. They provide us with an upfront, written estimate, stuck by it, and they went the extra mile, carefully checking all possibilities because they knew it was an older home. They were super honest yet clear about what had to be fixed now, what we ourselves could do, and what could be deferred to manage our budget, but within clear time windows for eventual repair. Bob and his son also were super knowledgable about the history of the drain engineering and setups in the Surrey municipality, and what was happening with the age of the house/drains. I would 110% recommend them to anyone that I know, and we will go back to them for our remaining work next year.

Approximate cost of services:
$4,500.00
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Company Response

Home inspections are a great way to understand what your buying and help protect you from unwanted expenses after completion. A thorough inspection at your home found a small number of drainage related issues that required attention. We hydro flushed, video inspected, and completed a couple of minor repairs to your perimeter drain tile which is now in good working condition. We appreciate you sharing your experience about our company in hopes others will be able to relate and find comfort through their home purchase process and possible drainage concerns. All of us at Drainrock thank you.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Hydro flush and Video inspection

December 8, 2022
Drainrock Industries provides me with excellent services. The workers, Justine and Jacob, are very professional, hard working and knowledgeable. During the video inspection, Justine explained to me in details the meaning of the finding. At the end he also gave me the objective functionality assessment of the drain tile system from the house to the city main, and the problematic areas and mentioned the importance of regular maintenance. He showed genuine interest in helping customers, an invaluable attribute from the legacy of this
trustworthy company. Paul.

Approximate cost of services:
$1,100.00
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Company Response

We sincerely appreciate the time you have taken to share your experience with our company and crew. Justin has grown up in the drainage business and his knowledge and skills are an integral part of our business. Taking the time to explain how the system works, identify problematic areas, and solutions to solve is part of the service. All of us at Drainrock thank you for your review of our service.

Private User
Private User
0 reviews Maple Ridge, BC
10/10

Perimeter Drainage Replacement

I had 3 different contractors provide an estimate for work before I connected with Drainrock. A hydro-flush revealed crushed and broken drain tiles which meant removal of existing tiles, installing new pipe, gravel, sealing foundation cracks, new sump and connection to the city storm system. The work involved working under a very large deck, removing huge blocks of concrete from existing stairs and removing asphalt , trees and shrubs in cold, wet and muddy conditions.
Everyone that I dealt with was very professional, polite and thorough. Bobs ongoing up-dates and explanations throughout this process did much to allay my anxiety. Not having to worry about future flooding is huge. Drainrock did this on-time and in-budget as per estimate. Great company.

Approximate cost of services:
$32,000.00
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Company Response

Going through a drain tile replacement can create some very anxious moments, but in this case, the fact you had just purchased the home is unthinkable. We appreciate you taking the time to share your experience about our company and crews. They are all hard working and dedicated to solving drainage problems. A sincere thank you from all of us at Drainrock Industries.

None
None
1 review Langley, BC
10/10

Drainage problem

Drainrock was my fourth quote. Bob came to my house and explained what had to be done to solve my water issues. He was very thorough and knowledgeable at what had to be done. He was the only person that suggested to drain trenches to solve the problem properly.
I was pleased with his son and his crew the day they did the job. Clean up was amazing.
I would recommend this company for sure.

Approximate cost of services:
$2,800.00
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Company Response

Your homes drainage problem is quite unique with a golf course not only backing onto your lot, but also higher in elevation. Water from the golf course saturates the lawn at the back of the property most of the year. We were fortunate to have a nearby catch basin that we could connect a new perforated French drain system into. Assessing the problem area, providing a written solution and working with our customers is the process that have created and follow. We thank you for taking the time to share your experience about Drainrock and more importantly our crew.

Mike
Mike
1 review Langley, BC
10/10

Perimeter drainage cleanout

Similar experience to other satisfied customers here, I called Drainrock because I had some water enter my home crawlspace after last year's atmospheric River in BC.
I called them and Bob came out to look at my property and gave me an honest assessment of the problem. We scheduled his crew and when they arrived they were very polite and professional. They flushed the system and located my buried sump, which was clogged with sediment. Like other reviewers, I too had called another local plumbing company and they quoted $40,000 to replace my drainage system based on a cursory site inspection. Glad I called Drainrock as they found the problem and cleaned out the system so it will properly again.

Thank you!!

Approximate cost of services:
$735.00
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Company Response

Unfortunately after the atmospheric river we heard from many customers that other plumbing and drainage companies were providing rough estimates over the phone without going to the site to assess. We have always felt that no matter how busy we are that we take the time to meet the customer, understand their concerns and create a plan to move forward. In most of the cases, a thorough service of hydro flushing and video inspection can remove dirt and debris that prevents water from flowing and solve the problem. All of us at Drainrock thank you for taking the time to share your experience.

J in Toronto
J in Toronto
0 reviews Maple Ridge, BC
10/10

crawlspace water ingress

I have had Bob out several times with an ongoing water ingress issue and was very satisfied with his direction of dealing with it (had another company before that I was definitely not happy with) He comes over asses the issue then we discuss a plan to remedy it. His communication skills are excellent and he forwards a quote with exactly the work he is going to perform in writing before it begins, this is an excellent idea as it ensures what it is being done before it begins. This also allows the customer to make an amendment to the work before being performed if needed. Had his son here doing the work and was equally satisfied with him as well. A great family business! So hard to find service like this these days...

Approximate cost of services:
$700.00
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Company Response

Thank you for taking time to share your experience with our company and crew. As with most homes, they can have ongoing water challenges and options can be to replace the perimeter drains at a substantial cost or have a regular maintenance plan. Regular maintenance removes debris and sediment from within the pipe and controls the elevation of the water table while ensuring water collected flows to a municipal connection. At Drainrock, we work to establish a plan based on customers needs while not compromising the quality of our work.

Ken in Coquitlam
Ken in Coquitlam
1 review Maple Ridge, BC
10/10

Happy to find this company!

We had perimeter drainage problems for years, and had been searching for a company to help us. Drainrock did some work for a neighbour and we asked them for a quote. Very knowledgeable and knew how to deal with our issues. Crew was efficient and helpful. Discovered we had several blockages which they dealt with. Problem solved. Will have them back in several years to do a follow up. Very happy customer.

Approximate cost of services:
$1,500.00
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Company Response

All of us at Drainrock thank you for your kind words about our company. Having been in the industry for 30 years, we have worked in many areas around the lower mainland. The street you live on is well known to us for its poor soil conditions which are mainly clay based and heavily laden with iron. We have worked for 4 homeowners on your street and were very familiar with the challenges. Our crew uses specialty equipment to identify the problem, clean the perimeter drains and use our video inspection camera to ensure water flows. Regular maintenance will be required as the iron will be re-appear annually. We appreciate you sharing your experience with others.

Gordon in Delta
Gordon in Delta
1 review Delta, BC

First Review

10/10

Top Quality Service

I called Bob at Drainrock for two issues - a foundation crack with leakage into the basement in 2021. It required digging a trench down to the drain tiles. His communication skills and quality of work are impressive, as was his cleanup.

Approximate cost of services:
$3,200.00
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Company Response

Thank you for taking the time to share your experience about Drainrock and we are happy that it met your expectations. Foundation cracks are common sources of water ingress caused by minor settlement during the life of the home. We believe in a long-term solution with warranty that involves excavation, repair, sealing, and dimple board membrane over the repaired area. All of us at Drainrock thank you for your kind words.

Annette in Port Coquitlam
Annette in Port Coquitlam
0 reviews Maple Ridge, BC
10/10

Save money with Drainrock Industries!!!

I'm grateful to Bob, and his son, Justin, of Drainrock for their honesty. This company saved us thousands of dollars and did an excellent job of cleaning out the dirt from our 45-year-old clay tiles and flushed them
Drainrock Industries saved us thousands of dollars. We paid them $1500. to dig up holes at different sites on our perimeter and put down a camera to video what they saw. They gave us a thumb drive of the video, cleaned out the 45-year-old clay tiles and informed us they worked well.
This is in contrast to 2 major plumbing companies in the lower mainland that told us that our drain tiles were broken (they used a camera) and they had to be replaced. The companies gave us quotes of $24,000 and 30,000 and that's not counting the cost of replacing the concrete in our carport and driveway. I am so grateful to this family company that does not take advantage of seniors.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for taking the time to write about your experience with Drainrock Industries. We work hard to ensure that each and every customer are educated about their drainage system before deciding on how to repair or if a replacement is required. In your case, the original clay tile was partially clogged with soil and debris that was hydro jetted from the inside walls of the pipe. Once serviced, we used our video inspection camera to ensure the system was cleaned and water flowed into the sump and onto the municipal storm connection. Justin is not only our service foreman, but also my son which makes your kind comments about him so meaningful. From all of us at Drainrock Industries, we thank you.

Private User
Private User
Private User reviews Port Moody, BC
10/10

Honest and professional

A family-run company that prides itself on honesty and integrity. Bob sincerely cares about solving drainage issues and empathizes with clients under stressful circumstances. He gave us a free overview of what would be involved with our problem and we felt assured that subsequent work would be done after a thorough exploration. His son, Justin and co-worker were prompt and worked diligently, explaining the process and results throughout. Our situation will require further work that we are confident will be done by Drainrock with as little disruption as possible. We have complete trust that the problem will be solved to our satisfaction. I highly recommend this company.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for taking the time to write a review of your experience with us. Working through the drainage exploration process often leads to a smaller scope of work by identifying areas of the existing drainage system that still work and others that require upgrades or repair. Our crew identified a section of drainage across the back of the home that requires excavation at a depth of over 7', which will be addressed in spring/summer during better weather months. Excavations can be dangerous and taking all safety precautions to ensure the safety of our crew is of the utmost importance.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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