Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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98%

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Reviews for Drainrock Industries

Average customer rating:
9.9 10 (76 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Perimeter drain replacement

Ongoing drainage issues were resolved by the Drainrock team through replacement of much of my perimeter drainage system. Bob diagnosed the issue and responded quickly to my initial request and subsequent questions. The work crew, headed by Rylan, was competent, hard working and consistently good natured during the project. I had a very positive outcome and I will continue to use Drainrock for hydro flushing of my drains.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to write a review of your experience with Drainrock Industries. We believe that most people today use the internet for guidance and assistance in choosing the right contractor for their drainage needs. Your kind words about the process and most of all, our crew and crew leader mean the world to us. We want everyone to be comfortable with the hard working crew that will be a part of your life for the duration of the job. Thank you again from all of us at Drainrock Industries.

Rob and Hana in Surrey
Rob and Hana in Surrey
0 reviews Surrey, BC
10/10

Big 'O' Pipe Flush

My girlfriend and I bought a house built in 1980. Bob came out to site to review. I thought the drain tile would need to be dug up. large job. As it turns out. A simple drain flush solved the issue for now and will give me a few years before needing to do this larger job. Bob could have just advised we needed the new pipes but had the moral compass to suggest a less cost option to see if the larger amount of money was needed first. Bob is great to deal with and knowledgeable.

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Company Response

Thank you for your review and kind words. the purchase of a home can be a stressful time, coupled with the outcome of a home inspection. We believe the investigative or exploratory work into your perimeter drain tile system will lead us to the correct decision as how to move forward. It is common to find people full of fear about the large financial burden of a full drain tile replacement, but most cases, the homes require a level of service and not the replacement. All of us at Drainrock, thank you..

Private User
Private User
Private User reviews Surrey, BC
9/10

Perimeter drainage

We had flooding related to an old perimeter drainage system. I looked up Drainrock on BBB and saw that they came highly recommended. They are a busy company but they do absolutely everything they can to attend to your needs. I found Bob and his crew to be very thorough in their explanations. They provided all that they promised.

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Company Response

Thank you for your review and kind words about our family business. We work very hard to maintain a quality of work that is only possible by maintaining our long-term employees and keeping our family values within our business. The unfortunate part is that people will have wait from time to time for us to attend, but we will make the experience worth-while. communication is key from the time we meet and through the project to the last day. All of us at Drainrock Industries thank you.

Gerry in Surrey
Gerry in Surrey
0 reviews Surrey, BC
10/10

Perimeter drain cleaning

Nice guys on the job, on time, on budget, and way better than others we have used. I will definitely use them again without reservation. They solved a blockage problem that several others were not able tofu.

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Company Response

Thank you for your review about our drain cleaning service. We commonly hear stories that our competitors were unable to get around the home or clear blockages. We feel that the success of our crew is based on their efforts and emphasize that time is not the issue. Our flushes are estimated on a job basis and not hourly costed. Some flushes may take a couple of hours, while others take much longer. The outcome is we want with clean water making its way back to the sump. All of us at Drainrock Industries thank you.

Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

Perimeter Drainage Flushing & Scoping

Drain Rock Industries was recommended to me by a college when clients of mine needed to have their perimeter drains scoped and flushed. There was concern that the drainge system had failed and collpased. The crew arrvied on time and got to work right away. They handled all our questions with care and thought. The guys who were on site were knowledgeable and professional. I will 100%, be recommending them in the future!

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Company Response

Thank you for taking the time to share your comments about your recent experience with Drainrock Industries. Many home buyers enter the largest purchase of their lives without the knowledge of the condition of the homes perimeter drain tile system. Drain tile repairs or replacements can be costly and come unexpected. For those who explore the condition of the system with a trained professional, they can have comfort in understanding the condition, life expectancy and service requirements. With a slower housing market, we are seeing more and more purchasers include a perimeter drainage inspection as part of their home inspection or subject list. All of us at Drainrock, thank you for you kind words.

menet.k3144
menet.k3144
0 reviews Delta, ON
8/10

Your team was great they worked well together and all were pleasant in answering any of my concerns.

My problem was found and resolved as quick as possible. The team had a structured approach from start to finish which allowed each person to do their job with little resistance and have the job done in one day.

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Company Response

Thank you for your review and kind words about our crew. While onsite we noted a very saturated section of the back and side yard, even during the summer months. We asked the homeowner to contact the City to check the water line and see if a leak was contributing to the problem, but the City said all was good. We arrived in the morning to start our yard drainage project, but quickly found the culprit. A leaking water line had been saturating the lawn and progressively getting worse. Our crew of 6, repaired the section of water line and installed the yard drainage in one day. From all of us at Drainrock, we thank you for your review.

Cosmo in Surrey
Cosmo in Surrey
0 reviews Surrey, BC
10/10

Excessive water in crawl space / Perimeter drain replacement

I first met Bob and his team about 6 years ago when they came to do a Perimeter drain flush. The thing that impressed us right away was that they came at exactly the time promised, explained the job fully, were polite and let us know exactly what they found when completed.

Fast forward to this past spring when I noticed water starting to seep in to our crawl space again. We contacted Bob and his team for the flush and again it was completed in a professional manner. A short time later I checked the crawl space only to find an excessive amount of water had now developed. We contacted Bob and they came back out the next day at no charge, repeated the flush, ran the camera through and provided me with a USB video of their findings. They also dug a hole to do a visual inspection and after taking some measurements they determined that when the Original big O was Installed it was actually placed to high to capture all of the water and it appeared to have been back filled with dirt instead of gravel.

Bob discussed options with us to remedy the situation and provided a detailed written quote We decided the best course of action was to to a complete perimeter drain replacement. A point to note is all of their work done is up to the current code/building standards.

Work began in July and as we had a large deck around the back that we
didn't really want disturbed Bob and his son Rylan were able to come
with an alternative plan that would leave the deck undisturbed and still achieve the drainage required.

Its also worth noting that through the entire process Bob or his team kept us updated. They were exceptionally careful around our property while the work was being done as it wasn't easy. Our home is 30 years old with well established gardens, concrete pathways and driveway. Once all work was completed including the replacement and finishing of the concrete their cleanup was exceptional. They even came back a couple of times to just put the finishing touches on a couple of things.

A lot of the work is VERY PHYSICAL, shoveling and getting dirty. My wife and I saw this group everyday and not once did we hear a foul word or any complaning or griping. These fellows always showed up to work with a smile on their faces ready to do what it takes to get the job done. We enjoyed chatting with Bob's team and they always did their best to minimize any inconveniences.

We wouldn't hesitate to recommend their services. It was first rate start to finish.

Respectfully,
Rick & Kelly Norton

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Company Response

Drain tile service can often be the solution to perimeter drainage problems and even water ingress. I would suggest that 95% of homes drainage problems are solved by a thorough cleaning. It is the 5% that require more and in this case, one of them. Coming to an educated decision about your drainage system can be done by excavating a couple of test holes, hydro flushing and video inspecting. The test holes allow us to check the elevation of pipe in relation to the floor slab, the saturation of gravel and the condition of the pipe. Your homes drainage system as originally installed, had little to no gravel above the pipe and over time, the clay soil had clogged the perforations preventing water from entering the pipe. We are extremely lucky to have a great crew that is led by our 3 sons who we are very proud of. Our goal is, and always will be to represent our company in a way we can be proud of and your comments mean the world to us. Thank you for allowing us to get to know you and be a part of your life, even if only for a couple of weeks. Drainrock proud

10/10

Perimeter Draining Scoping & Cleaning

As a licensed and accredited home inspector in the lower mainland I identify potential perimeter drainage issues on a weekly basis. Bob and his team have been fantastic to deal with. They always help answer my questions, give my clients insight, and do the job right the first time. I have experience their work firsthand and highly recommend them.
Paul

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Company Response

Thank you for your review and kind words. As the housing market has softened, purchasers are once again, regularly using the services of a professional home inspector. A thorough inspection can point out potential problems and aid in pricing solutions to them. With a real-estate purchase being the largest of your life, it is wise to have your home inspected. We currently work with many home inspectors and find, I Find it Inspections Inc, knowledgeable, professional and a pleasure to work with. Providing the potential buyer with Perimeter drain tile information and education is our goal. Thank you again Paul @ I Find It Inspections Inc.

Robert in Surrey
Robert in Surrey
1 review Surrey, BC
10/10

Spouting down pipe and soil erosion

When it rained we noticed a substantial fountain jetting up from our downpipe, as well as a cavity forming under a concrete pathway adjacent to the house. We called our trusted contractor Dave and he recommended Bob at Drainrock. We checked out HomeStars which added to our confidence in calling Bob. Bob came and surveyed the situation and provided a detailed quotation for an exploratory exercise combined with an initial drainage flushing process. When the crew arrived they set to work and were happy to explain what they were doing as they proceeded. They tackled every issue and were able fix everything as part of the process. When they had finished it looked pretty much as if they had never been. They also left me a USB stick with a video showing what the camera had seen snaking its way through our drains. We couldn't be more satisfied with the outcome and have no hesitation at all in recommending Bob and his team. Thank you.

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Company Response

Thank you for the kind words, review of our services and our valuable members. At Drainrock Industries, all our work starts with a free site visit and evaluation to discuss your concerns, followed by a written estimate for your review and consideration. We schedule our crews for specific dates and times that work for our customers and we are always happy to engage in discussions for you to understand your perimeter drain tile system.
A common problem in our industry is the companies that perform video inspections and do not give customers the USB video for their records. All of our customers get as you did that copy.
Thank you again, from all of us at Drainrock.

Private User
Private User
Private User reviews Surrey, BC
10/10

Drain tile

I noticed water pooling in a corner of my crawl space. Contacted Drain Rock through their web site. All reviews were of very high standards in quick response and detailed work that would be done. The team arrived promptly, answered all concerns. On a scale of 10, this company is the best. Highly recommended.

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Company Response

Thank you for your kind works about Drainrock. Our goal is provide a professional experience for all of our customers. That starts with the first call or email to our office and extends to our free onsite evaluation and estimate. Once the quotation has been accepted, we schedule the work for out technicians to complete in a timely manner.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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