PARADIGM SERVICE AND INSTALLATIONS LTD.

My partner and I had used Jon's plumbing services back in 2015 when we did a total kitchen renovation at our house on the North Shore. We were completely satisfied with his workmanship and knowledge, his general manner and -- SO important -- his accountability.

Recently, I enlisted Jon's help again to install a new toilet in my downtown condo. This required a pick-up from the store where I purchased it. Once again, everything about Jon's performance was top-notch: It was easy to set up an appointment for the following week; his communication via texting was clear, businesslike and friendly; on the appointed day, he picked up the toilet and arrived slightly early, texting first to alert me of his arrival.

He and his apprentice, Al, arrived and completed the job in short order. He answered all of my questions with enthusiasm, and the time just flew by. They cleaned up after themselves and disposed of my old toilet as requested. Everything has been working fine.

For anyone who is tired of unfavourable experiences with contractors and trades people, I can assure you that Jon is the person to restore your faith in the whole process. I highly recommend him and his company.