Poor Customer Service with Sub Par Work
Had used this company for another job with no issues so thought we would hire them to seal basement. First person for quote was a no show and no call from them to advise. Another person came and we agreed on services. Once crew came it became apparent there was a language barrier so asked them to get Jerry (owner) to call..was told he is too busy. We have since called office to have Jerry call, been a couple weeks - no call. Crew missed areas to seal, switched the products used for the job and did not advise and then wrecked some drywall and then denied it was them however, had before and after pics, was told by salesman that it is "collateral damage". Same crew came back to complete some areas that were missed. Only after I mentioned again that we wanted a new piece of drywall that they went back to their vehicle to get the piece. We will have to repair the areas ourselves as the wall was part of a storage area that was not ready to have them install it.
Definitely this experience was very disappointing to say the least.
- Approximate cost of services:
- $3,000.00