Ritz Furniture Planet Ltd

5200 Dixie Road, Mississauga ON L4W 1E8
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HomeStars  >  Furniture in Mississauga  >  Ritz Furniture Planet Ltd  >  Horrible quality and customer service
Noa  from Whitchurch-stouffville
Noa from Whitchurch-stouffville
5 reviews King City, ON

Horrible quality and customer service

would give it a zero if I could. We purchased a bedroom set. As soon as we got it delivered and we assembled it, we discovered that the headboard was defective and was moving front and back to the point where it could actually break off. We called immediately, took a video and reported the issue. We had to call at least 5 times until they sent someone to look at it. Two people showed up without masks or even a toolbox. They told us this is the way it is and best to put something in the back of the bed to support it. I think Ikea has better quality furniture for 1/4 of the price we paid. Save your money and spend it elsewhere where you would get better quality and definitely better customer service

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