Deml

Few years back, we've decided to go along with Direct Energy Water Heater rental. We have called them and getting confirmation on the appointment for when they are coming in to install the water heater. Everything here sounds smooth until once the water heater is setup. We notice our gas bill has tripled and got a gas supplier "Direct Energy"!!! This was alarming. I've called them multiple times and only to get constant transfers of calls and did not get questions answered. It was until the last call (Request to speak to manager) I made that I got my questions answered and only to found out someone forged my signature with pre-affirmation (will not receive phone calls to confirm). Horrible service provider and felt ripped off! I have reported this to OEB.