The furnace stopped to work during this winter; You know what does it mean; 4 electric heaters did not help. I was lucky to have the MAINTENANCE PLAN for FURNACE with Direct Energy; Called them, do not expect during a long weekend to be solved; POSITIVE ASPECTS: the furnace was fixed properly in 3 days since I called; reason: specific part was not readily available from the warehouse; When they shipped it at home, (I was told!) that the warehouse made a mistake and shipped the wrong part; once received the correct part, the job was done EXCELLENT and VERY PROFESSIONAL; 3 technicians were in our home, ALL OF THEM EXCELLENT and VERY KNOWLEADGEABLE; The last person from the CUSTOMER SERVICE was VERY, VERY NICE! (I do not know her name, sorry!).CONS: in my judgement, sending the parts at the client home is not an efficient way to do it: proof: IF the WRONG PART is shipped, BOTH: CLIENT and DIRECT ENERGY is loosing TIME and MONEY....this was the reason because it were necessary 3(three) visits...
The MOST POSITIVE ASPECT: having this plan with DIRECT ENERGY is an ASSET ! Many thanks to all the technicians! P.S. The site is asking for the COST: I do not know how much cost because EVERYTHING (except my time when I waited with the WRONG PART) was covered by the MAINTENANCE PLAN that I bought from DIRECT ENERGY; I specified 400 dollars because I am aware that the electric motor for the LENNOX blower costs approx 400 dollars...the plan that I have is just half of this price...I have no idea how much the installation costs...
- Approximate cost of services:
- $400.00