Luca was professional, courteous and reliable from start to finish. From the beginning he was responsive with ideas, options, and expectations. In general, he was very communicative and many times he was waiting on me to return calls and make decisions versus the other way around (which is typically the case when dealing with builders, trades, etc). This is so rare in Toronto! It's also nice to deal with someone who does the work himself.
That said, we did have a slight miscommunication about the door hardware selection in terms of fit and compatibility. A lesson is to just be sure if you choose to go the route of picking your own hardware ( that is, suppliers Luca doesn't work directly with) make sure you understand the technical specs and take the time to do your homework. . At the same time, I think Luca could have been more helpful in suggesting a range of options on the market that would fit the door opening he made. He should have up-to-date knowledge of the the functional aspects of the hardware.
Above all, the workmanship was top-notch and Luca promptly returned on two occasions following completion of the door to complete some finishing trim pieces. And then again one more time to address a slight air leak that the colder weather revealed. He is understanding and takes no offense to feedback or issues with the work.
Overall, we are happy with our new door and window. The light filtering of the glass brings in more light while adding privacy.
- Company Response