Grand River Moving

Moving & Storage
Kitchener ON N2G 3S7
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Write a Review
0 reviews Kitchener, ON


RUN!! Save your time and money and stay far far away!! They took our deposit twice and were confirmed two days prior to the move. The day of the move they never showed up. No one answered the phone or returned our calls. When I finally heard back via email from Nicole she told me that she was assembling a crew and would have them to our house ASAP. We were told our fee would be discounted and an extra mover would come to help at no charge to help speed things up. 3 hours later no one. Had to contact Nicole again, to which she
eventually just ceased to respond to my emails or any
phone calls. Two movers showed up, not the 3 that were
promised. The movers themselves were great
(subcontracted). They told us they had only received the
call an hour before. When they were finished, the bill was
incorrect as it did not include the discount that we were
told by Nicole and also did not account for the extra deposit they had taken. We contacted Jesse (store
manager) to correct the bill before we paid it and his
immediate response was to yell and threaten to call the cops. When we said to go ahead as we did nothing wrong his next threat was that he was going to come down himself to give us the bill. He hung up on us when we tried to explain the situation. Rather than listen he chose to yell and threaten. I cannot believe the level of unprofessionalism of this business and those running it. This place is an absolute embarrassment and a joke.

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