Grand River Moving

I booked with a lovely lady in the office and found her to be very helpful. Paid my deposit and come moving day they arrived perfectly on time. There were 4 fellows but I was assured I was only paying for 3 per my quote. There was minor damage done at the old and new location but things happen and I did not press the issue. The three young helpers were awesome, energetic, polite and very thoughtful. My issue arose when it was time for them to leave and travel to my new home. I was asked for the address which I gave to him he said he wanted the current address which I gave to him. I was told they would be having lunch and then heading to my place. My contract paid for 30 min travel time. 2 1/2 hours later they arrived at my new home. They said they did not have the address and emailed me but I am moving and not sitting at my computer checking emails. When I got billed I was charged the 2 1/2 extra hours at $185.00 / hr while they were MIA. I paid the bill because these were the movers the issue would have to be resolved by the office. I emailed the nice lady twice asking why I paid for their lunch hour and paid for their error in not keeping the address I gave them. WIth tax this is over $400. She has not acknowledged or responded to the emails or tried in any way to resolve this. The lack of response has left me feeling taken advantage