Metro Snow & Ice Management

I have been with Metro for many years now through a number of name changes but always followed Ken Dale. He is always seeking to improve his operation through innovations that coonect with customers. His e-mail bulketins are must read and I loke the way he lays out the “plan of attack” when a storm is expected. He also passes on helpful hints and insights betwen storms (often with clever humour) and keeps customers apprised during storms when there are circumstances that affect Metro’s response (like drivers’ time-on-task) . Ken and team is also open to hearing if a customer is inadvertently missed )politely of course). It is all about managing expectations in an operation that involves factors that are beyond Ken’s control during the worst of what Mother Nature has to “offer” us here in the
Ottawa area. I highly recommend Metro for snowplowing service each winter.