Once they show up (which was three months later than they told us), the work was done well.
However, there were three issues:
1. During a conversation about the dimension of the stairs and landing, they failed to accurately inform us of how much of landing would be left. David inaccurately showed us how much landing would be left over and this lead to a smaller than desired landing. Had we known we would have made adjustments to the tread depth to make the landing larger but it was too late.
2. What made the problem worse, and largely contributes to the rating, was when discussing the issue they were defensive and blamed me. They were repeatedly condescending saying "I didn't think we needed to explain simple math".
3. Lastly, they didn't install the railing which was clearly discussed verbally and via text message, but since they were mad about our conversations regarding the first problem, and it wasn't in the contract they decided they wouldn't complete the railing install. They said they would call the next week and they never called back.
- Approximate cost of services:
- Company Response
Thank you Peter for taking the time to write the review. We value all types of feedback and use it to continually improve our service. We would like an opportunity to discuss your concerns further and will be reaching out.
Elcon Contracting Inc