I needed my faucet repaired in a hurry. But I couldn't find the brand. I called another plumber. They weren't even going to try to repair it. On the phone, they told me to buy another one and then call to make an appointment, which needed at least 1 day notice. Tornado, on the other hand was awesome. They gave me a fixed fee to repair the existing one or to install a new one. No charge just for showing up. Sergei came and determined that they couldn't identify the brand, then he went to Home Depot and bought the replacement that I had chosen online at no charge! This saved me about 2 hours of time and energy! During installation, we discovered the hole was too small, because the old faucet was a 3 hole model which separated the spout and the control lever. He did some quick thinking and suggested we simply put the new faucet in the larger hole that was off center. This saved me from having to call a carpenter to enlarge the center hole, putting my kitchen back in service at least 1 day earler! If only all businesses conducted business like Sergei and Tornado!
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- Company Response
Thank you Danny for excellent review for Tornado Plumbing,we look forward to work with you,we will be happy to help you next time. Have a great night.