We did extensive research prior to choosing both a contractor and swim spa.
Starting with Will and Hydropool, we then looked into 3 other contractors and about 10 swimspas.
We ended up back where we started: Backyard Retreat.
Will and his team are professional and not pushy. Bringing great ideas and expertise to the experience, with a very hands on approach the whole way.
Highly recommend.

Chris worked with me to find a solution within my budget. He was very helpful in start up and is there if I have any questions or issues.
So far I’m loving my new hot tub!

Will our sales rep was very knowledgeable and helpful with the purchase of our swim spa. He was able to answer all questions we had. He took time to visit our home and take us through the Maintenance of our swim spa when it was installed .

Will and his team where a pleasure to work with from quote through to post-delivery service. Thorough professionals, providing helpful advice and never pressuring to make a sale. They come highly recommended.

Great job fair price very satisfied went above and beyond the initial quote With small little things at no extra charge

Bjorn Wilmot and his team provided us with “no pressure” sales advice and unmatched prices.

They walked us through the entire process from walk in to delivery to after care.

The work was done on time and to my satisfaction. At the time of installation a representative from the store was present to ensure everything was done correctly.

Bjorn & Bob (Electrician ) were amazing, excellent customer service and true to their word. Overall experience was right on schedule and smooth from start to finish.
Definitely will recommend to family and friend.

In June 2017, I purchased a Serenity Hot Tub from Backyard Retreat in Oakville. With the advice and guidance from Will, the process was very smooth. Went to the store several times and never once felt pressured. I finally decided to get a hot tub and it was the best decision for my family. Will at Backyard Retreat made sure we were well taken care of and he made sure the installation process went smooth. It is without hesitation that I would fully recommend Backyard Retreat Home and Leisure. The process from purchase to installation was impressive. Will then personally came out to my home to ensure that I was fully aware on how to operate my new hot tub. Customer Service at this location is 100%. I am a very happy customer!!!! Love my hot tub! It is a comfort to know that you can call Will for advice and he is always very happy to help out. Thank you Backyard Retreat.