Save yourself the hassle - DO NOT AND ONCE AGAIN DO NOT USE THIS COMPANY. Wanted to get an oversized Chinese wool rug cleaned and Mohamad when contacted came within few hours to give a quote . He would do all the sweet talk to get the business and will promise you Stars and moon.
After his recommendation to not to take large wool rug to the plant , agreed to have it steam cleaned at home. He came to do the cleaning on July 18, 2023. Also gave him the added business to do the stairs etc.
After the heavy rug dried out, it looks even dirtier than before. When contacted Mohamad on July 21st , he asked to send the pictures and from thereon there was complete silence.
Sent him text message on July 31st and still no response. As expected, he started ignoring calls until called his contact person to complain of his poor service. That is when he called and his tone changed. He started making all kinds of excuses that he would contact his repair guy and would get back.
As expected, no further communication and no after sale service ZERO.
The Rug looks so much worse after cleaning. Called 3 more companies to show the same each and everyone of them said that it looks so dirty and especially rug of this size should have never been cleaned at home. Am now giving business to another company who will take to the plant to fix all the flaws and poor quality of work done by Dirt Draggers.