Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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93%

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Reviews for Window Mart

Average customer rating:
9.6 10 (226 reviews)

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Private User
Private User
Private User reviews Sylvan Lake, AB
0/10

Replaced all my windows

BUYERS BEWARE!!!!!

I've never in life had such horrible service from a company before. Especially when you are paying 11k for something.
10 windows replaced in my home, all of them triple pan LoE.
I would read all the low rated reviews before signing anything with this company. This is not our first time having windows redone in a home we've owned but it is a first time using window mart. I have learned my lesson the hard way and wish I never went with them.

First off, there is a HUGE LACK of information in regards to the government rebate. Once we sent them our deposit, it was almost impossible to get a hold of anyone from the company in regards to the process of how to take advantage of this rebate. It was sold to us by Sergio as " we take care of everything for you" which is why we went with this company. When calling the number before our installation we were advised that we followed the process correctly, only to find out after the installation, that no, we didn't. Yet, they also had no record of our conversation.
I had requested to speak with someone from head office and called twice a week for 1 month leaving messages with no reply back EVER!!!

This is our first winter and any Albertian would know, as of Jan 1 2024, it's been a pretty mild one. Our 3 bedrooms on the upper level last winter in -35 would hold a temperature of 18, while the rest of the house was at 19.5. These windows were original to the house. Now that we've replaced the windows, the 3 upper bedrooms hold an average temperature of 12 and we haven't even hit our real winter temperature for an Alberta winter yet. At first I thought, ok, lets get the ducts cleaned, that's been done and still, we can't keep our kids doors closed at night because of how cold it get in their rooms. The lowest was 8 last night, Jan 6th 2024, in my 4 years room. She crawled into my bed at 3am because she was so cold. I have made several attempts at contacting the company over the last week with no call back. I've now emailed them a picture, which I have added, showing that my window on the outside is leaking, water is dripping down our siding from our window seal. This picture was taken at 7:45 just as the sun was rising. This can't be normal. I understand that condensation on the inside of the window is completely normal but we have MOLD growing in the 3 windows on the upper level and it's a pool of water.

SO BUYERS BEWARE!!!!!

Approximate cost of services:
$11,586.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Front entry door

My mom got windows replaced by Window Mart and I had my front entry door replaced as well with Window Mart. The whole process was smooth. The installer Tahir did a great job and cleaned up after. I would definitely use them next year for my windows replacement and would recommend Window Mart to anyone who needs windows or door.

Approximate cost of services:
$8,000.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Windows replacement

My husband and I were looking to replace old draft windows in our house. Called different contractors and decided to go with Window Mart. Sales reprezentate was very informative and not pushy like the other guys to sign the deal in the spot. Installation process was smooth and schedule as was promised. We are very pleased with service we received thru our and definitely will recommend Window Mart to anyone who is looking to get great service and great product.

Approximate cost of services:
$17,000.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Garage door

Guys from Window Mart installed my garage door last week. They explained me how the process of removing the old door will happen and how the new door will go in. I will be using Window Mart next year to replace my patio sliding door.

Approximate cost of services:
$2,370.00
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Danny in Edmonton
Danny in Edmonton
0 reviews Edmonton, AB
10/10

Basement window

Called 3 different companies for doing my basement window egress. Window Mart provided the quote prompt on the spot. Installers did a great job. Will recommend Window Mart to family and friend!

Approximate cost of services:
$1,580.00
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Mikhail in Edmonton
Mikhail in Edmonton
0 reviews St. Albert, AB
10/10

Window Replacement

We thought about replacement of windows in our house but were not sure if we should do it or not. After some research I decided to apply to Window Mart, but also kept in mind a couple of other similar companies.
I called to Window Mart and they offered me a visit of their specialist in convenient for me time. I agreed and a specialist with name Gor arrived at exact time how it was promised. Gor examined existing windows in our house and without any pressure he described what we will have if we replace our windows for new ones. In our discussion we together with Gor determined which windows are better in our case. Price was also important and he gave us cost of the new windows including their installation. When he left I conducted some investigation and found that the price was very good we made decision to choose Window Mart for our window project. After that we paid downpayment. And then several days later another specialist came to carry out exact measuring of our windows. Again, he arrived in time and did his job in professional manner for our deep satisfaction. So far we have only positive experience from our dealing with Window Mart and we are looking forward to our new windows from this company. I can definitely recommend Window Mart for your window and door needs. I can only add that I was pleasantly surprised by the Window Mart people, because I am usually sceptical about companies and their services.

Approximate cost of services:
$9,000.00
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Jackie and Perry - Montrose
Jackie and Perry - Montrose
0 reviews Edmonton, AB
10/10

Excellent Sales and Support

I want to say that Yuri is one of the most knowledgeable salesman Ive met. He understood our needs and helped us when we didnt know the best options. He was upfront about everything and I know that he saved us money.

Im looking forward to getting our windows and doors replace they are going to look beautiful.

I would absolutely recommend this company based on the integrity of this person alone. An amazing experience! Thank you!

Approximate cost of services:
$16,000.00
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mosssy100 in Edmonton
mosssy100 in Edmonton
0 reviews Sherwood Park, AB
8/10

Responsive and helpful contractor

Great communication with the agent throughout the process. Windows are very nice.
Window Mart went out of their way to help with small details such as making an adapter for our air conditioner without charge.
Some communication issues between the planning and installation staff were resolved.

Approximate cost of services:
$12,000.00
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jn
jn
0 reviews Calgary, AB
10/10

Excellent product and service, would recommend

I'm very happy with the service Window Mart provided. Ivan was always there for me when I had questions, and Marcel the installer was prompt, efficient, and professional. I would absolutely recommend them.

Approximate cost of services:
$30,000.00
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Phil in Edmonton
Phil in Edmonton
1 review Grande Prairie, AB
10/10

Windows and doors installation

We have the windows and our front door replaced by Window Mart in Grande Prairie. Vitalie taught us about different window options. After full installation, we are absolutely satisfied with the final product. The house is way quieter now (My house is just behind 68 Ave, a noisy street in GP). Thank you Vitalie for your good suggestions, and for explaining to us the differences between double and triple-pane glass. We love our Awnings and especially the new Tilt and Turn in our basement. Installer did all my windows in one day. They are professionals, clean, and even vacuumed the floors after the installation. I will recommend Vitalie and his installers (Alex) to all my friends and family. I can not say with words how different my house is with new windows. Thanks guys, you did an amazing job.

Approximate cost of services:
$36,428.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Mart

Window Mart provides High Quality and Energy Efficient windows and doors products. We are a team of real people with real values, building real relationships with customers. Window Mart comes to your windows and doors projects with top quality products, professional installation service, prompt after sale service and most important, competitive price.

***

Window Mart is a company that offers an end-to-end solution for replacement windows and doors in Ontario, Alberta and Saskatchewan. Over the years we have worked hard to build a professional team of sales representatives and installers, whose first priority is our customers satisfaction. Our goal is simple, we want to install top quality windows and doors which we would enjoy in our own home.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Exterior Doors, Patio Doors
SERVICES
Sales, Installation & Service
WEBSITE
https://windowmart.ca
NUMBER OF EMPLOYEES
58
PAYMENT METHOD
Visa, Master Card, Cheque, Bank Draft
LICENSES
Yes
MEMBERSHIPS
BBB, ECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years transferable warranty
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