Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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95%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 5 timesBest of the Best '22 Best of Award '22winner 5 times

Reviews for Window Mart

Average customer rating:
9.7 10 (213 reviews)

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WMFraud
WMFraud
0 reviews Lloydminster, AB
0/10

Substandard

In 2021 I placed a $35,000 order for doors and Energy Star windows from Window Mart. After the invoice was paid, I learned that the windows I purchased were falsely labelled as Energy Star certified. The energy auditor confirmed they absolutely did not qualify for the current Energy Star certification and ineligible for the rebate.
The Energy Star labels installed on the windows were from the old 3-zone program that ended in 2019. In 2020 Canada changed to a single zone format and increased the minimum Energy Rating required for Energy Star certification. Even though my windows were built in 2021, 85% of the windows supplied by Window Mart did not meet the minimum standards to be certified as Energy Star products even though they had labels claiming they were.
I have been informed Window Mart had already been warned against using outdated Energy Star labels, but they obviously continued to use them and make deceptive claims about their product. I highly advise against doing business with them as they have shown no willingness to correct these issues.

Approximate cost of services:
$35,000.00
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Private User
Private User
Private User reviews La Glace, AB
10/10

Window Mart Grande Prairie Residential Project Order

We have had an excellent experience ordering windows from Window Mart. Vitalie was extremely friendly and knowledgeable and I feel that he really took his time in helping us to understand the many options available and what would best suite our much needed window replacement project. He was able to quickly provide pricing that included all steps in completing our renovation as well as make changes on the fly before we committed to our order. We also found that the demonstration he provided with the samples in the office were helpful to us in making our decisions. Thankyou Vitalie for all of your assistance!

Approximate cost of services:
$28,000.00
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Company Response

Good day!

Thank you for your positive feedback about your experience with Window Mart, Vitalie in particular. He is a customer-oriented and passionate person, who always makes amazing product presentations and finds best options to fit the house. We are happy to work on you renovation project. We hope that your new windows will make your house warmer.

If you have any questions or concerns, please let us know. We can be reached at 780-988-0350.

Best Regards,
Window Mart Team

Vitaly in Toronto
Vitaly in Toronto
0 reviews Calgary, AB
10/10

Major difference between new highly efficient windows and old builder grade ones

Our house in Sage Hill (NW Calgary) was only 9 years old last April when we ordered replacement of the first 10 windows from Window Mart. Today we are placing an order for the remaining 12 windows and 2 doors to complete this renovation project. It seems that whoever built the houses on our street put very basic windows in because our neighbors have been experiencing the same problems with their windows and doors - major draft, water puddles that damage the surrounding wood and ice build up.

We have been fortunate to work with Ivan on this project, who made sure we were getting the top quality package that would make the most difference for our house.

The new triple pane windows that were installed by Leo's crew did just that. All the abovementioned problems that we had with the old windows are gone, and we can't wait to get rid of the remaining original ones, made easier now with the rebate from the government, as well as Window Mart's promotional no-interest payment deferral.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Grande Prairie, AB
10/10

Patio doors

Grande Prairie Window Mart replaced my patio door with beautiful garden doors. They reframed the opening and installed a new header as well. We are 100% satisfied with the doors and with their installers as well. The door looks even better then Vitalie told us. We’ll definitely recommend GP Window Mart to our friends.

Approximate cost of services:
$6,384.00
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Phil in Edmonton
Phil in Edmonton
0 reviews Grande Prairie, AB
10/10

New Windows

Needed new windows. Contacted their office in Grande Prairie and had a conversation with Vitalie about what options they have. I was amazed how Vitalie described everything in detail, he was courteous and honest showing a remarkable client-oriented attitude. After I got the new windows installed, I could feel the difference right away compared to my old windows. The heating bill got 30% less, something I’m grateful for. Overall, it was a great satisfaction working with Vitalie and their Grande Prairie office. Way to go Window Mart!!!

Approximate cost of services:
$25,000.00
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Company Response

Good day Phil,

Thank you for taking the time to write this review, we are happy that you had a positive experience with our specialist Vitalie. Window Mart is committed to provide excellent customer service and Vitalie is a great representation of our company. He is dedicated, knowledgable and personable. Customer satisfaction is our number one priority and our team works hard to deliver the best service. We would like to thank you for trusting us with your home. If you require further assistance, please feel free to contact us at 587-390-1803.

Thank you for your feedback,

Regards,

Window Mart team

Matt P
Matt P
0 reviews Grande Prairie, AB
10/10

Window Quote

Viatlie is honest, straightforward and trustworthy. I found d him to be very responsive to my requests. It's also obvious that he knows his business very well and takes a lot of pride in his work. Highly recommended.

Approximate cost of services:
$15,000.00
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Company Response

Good day Matt,

Thank you for your positive review. Window Mart team is extremely happy to know about your positive experience with our specialist, Vitalie. We are proud of having him such an attentive, dedicated and hardworking professional on our team. For further assistance, please do not hesitate to contact us at 780-988-0350.

Thank you for your trust,

Best regards,

Window Mart Team

Ron
Ron
1 review Edmonton, AB
6/10

Replace three basement windows.

The quality of the windows were fine. When the new windows went in the inside window casing were not even close to where the old casings were. The floating ceiling in the basement do not line up with the new casings. The job was two months behind the date of completion. Very poor communication with the company. I E-mailed with no reply went to there chat line with no reply. If I phoned I would be sent to several departments and when I did get the right department they were no sure what was happening with my windows.

Approximate cost of services:
$2,300.00
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Vitalie in Edmonton
Vitalie in Edmonton
3 reviews Edmonton, AB
10/10

5 windows replacement

From start to finish, all staff (sales, reception, delivery and install) were very friendly, professional and easy to work with. We love the updated look and the quality of the windows. They also provide great payment options.

Approximate cost of services:
$4,700.00
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Company Response

Good day Vitalie,

Thank you for your kind words. Our number one priority is customer satisfaction and we are so pleased to know about your positive experience. Window Mart team is constantly working hard to provide excellent customer service and we thank you for noticing our commitment. For any questions or concerns, please do not hesitate to contact us at 780-988-0350.

Best Regards,

Window Mart Team

Yan in Toronto
Yan in Toronto
0 reviews Burlington, ON
10/10

Windows Replacement

Old builder windows started to fog and look tired. I decided to get a new style and more efficient ones.
After receiving multiple quotes I decided to go with Window Mart. No pressure, professional and very informative.
On the installation day the installers arrived on time, carefully removed the old windows, and installed the new ones, no mess left behind. A very pleasant experience.

Highly recommend!

Approximate cost of services:
$7,000.00
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Company Response

Greetings Yan,

We would like to thank you for sharing your positive experience with our company. It was a pleasure for us to work on your home renovation project. We hope that you will enjoy your new windows for many years to come, if you need any further assistance, please do not hesitate to contact us at 780-988-0350.

Best regards,

Window Mart Team

Private User
Private User
Private User reviews Grande Prairie, AB
10/10

new living room window

Excellent window, looks great. Repaired rot in window frame. Some delay because of Covid 19 issues, but great customer service. Very pleasant staff: in office and on phone. Thank you Window Mart.

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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Company Response

Good day,

We are extremely grateful for your positive review. COVID-19 had and still has a great impact on our delivery time but our team works very hard to ensure our customers receive the best service. We thank you for trusting Window Mart with your home renovation projects. If you have any questions or concerns, please contact us as 780-988-0350.

Thank you for your time,

Sincerely,

Window Mart Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Mart

Window Mart provides High Quality and Energy Efficient windows and doors products. We are a team of real people with real values, building real relationships with customers. Window Mart comes to your windows and doors projects with top quality products, professional installation service, prompt after sale service and most important, competitive price.

***

Window Mart is a company that offers an end-to-end solution for replacement windows and doors in Ontario, Alberta and Saskatchewan. Over the years we have worked hard to build a professional team of sales representatives and installers, whose first priority is our customers satisfaction. Our goal is simple, we want to install top quality windows and doors which we would enjoy in our own home.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Exterior Doors, Patio Doors
SERVICES
Sales, Installation & Service
WEBSITE
https://windowmart.ca
NUMBER OF EMPLOYEES
23
PAYMENT METHOD
Visa, Master Card, Cheque, Bank Draft
LICENSES
Yes
MEMBERSHIPS
BBB, ECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years transferable warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.