Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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HomeStars  >  Windows & Doors Installation & Service in Edmonton  >  Window Mart  >  Customer Service Experience is Disappointing
Adam in High River
Adam in High River
1 review High River, AB
4/10

Customer Service Experience is Disappointing

I had six windows and a back door installed. The windows went good it's the door that I had the most issues with. Then I thought the installation was going well and then once the crew left they left a mess for me to clean up especially nails and screws on the deck & lawn and they also left trash that I had to cut up and deal with. Then a few days after the installation the deadbolt came loose so I had to get another new one since they wouldn't use the current on that was on there and noticed that they didn't use all the pieces that was required to make the deadbolt work properly in the first place if they left all the parts that came with the deadbolt I could've fixed it myself. Also with the door I can see daylight through the top corner. I am sure I will see snow coming through it during the snow storm that we are supposed to get this evening. I have emailed the company and they said they would pass on the information to the manager that was five days ago. I am pretty sure I am not gonna get a call or an email back. So this was the second time I used this company, the first time was great, the second time wasn't it's like rush and get outta here as they have to much on the go.

Approximate cost of services:
$8,000.00
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