Accountable Roofing Services Ltd

Roofing
Surrey BC V3S 4J7
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Roofing
Accountable Roofing Services Ltd
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99%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Accountable Roofing Services Ltd

Average customer rating:
10 10 (109 reviews)

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Private User
Private User
Private User reviews Delta, BC
10/10

New roof

So glad I noticed 3 home stars on Accountable Roofing truck as I drove by. Gave them a call, they did my roof in a day and a half and went above and beyond any other contractor I have had. Derek doesn't disappear after the job is done; he's available if you need to talk. I would recommend Derek for roofing services to anyone

Approximate cost of services:
$13,100.00
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Tom in Rock Creek
Tom in Rock Creek
0 reviews Langley, BC
10/10

Best Roofter Around

Derek came by on short notice on a Friday evening to fix a recent leak in our aging roof. He did a great job diagnosing the issue and performing the maintenance for a great price. Would use again and highly recommend.

Approximate cost of services:
$680.00
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Company Response

Thanks Tom for taking the time to write and submit your review.
Always happy to help my customers.
Here whenever you might require our services again.
See you in a few years when its time for a new roof.

Private User
Private User
0 reviews Surrey, BC
10/10

Roofing Repair

Deb and Peter:
In our opinion Accountable Roofing is the best!
Derek came out to quote us on our roof which we believed needed replacing as we had a couple bad leaks over the winter storms.
Thank goodness we found him! He is extremely professional, friendly and most of all HONEST! He informed us that we still had several years left on our roof (which is 15yrs old), and we only required some replacement patch to be work done. WOW! we were very surprised and thankful to have a man like Derek come to our home. Can't help but think how easy it would have been to simply say we were correct and priced us out a full new roof. We wouldn't have known any better.
We will DEFINETLY have him replace the old one with a new one when the time comes!

So stop 'looking' for a roofer and just call Derek and his crew at Accountable Roofing. YOU WILL NOT BE SORRY.

Approximate cost of services:
$880.00
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Company Response

Thank you and Peter for such a nice review.
You are both very nice people and l was so happy to help you both out.
We will definitely help you with a new roof when your ready.
Thanks again for your review.
Derek

Private User
Private User
0 reviews Toronto, ON
10/10

Leak repair

I’m pleased to provide this review for Accountable. Derek came out on a rainy Saturday evening and was quickly able to diagnose our roofing problem. He took a number of pictures and clearly explained what was happening and the recommended repairs. A few days later everything was completed. Service was fast and professional. Derek is very personable and offers reasonable pricing. I have no hesitation in recommending Accountable!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for taking the time to write your review for us.
It was a pleasure meeting you and helping with your roof issue.
Installing the proper material in the appropriate locations is key for longevity for a leak free installation.
We are happy to help customers trouble their roof issues and rectify the problem.
Thanks again for your review and contacting Accountable Roofing for your roofing needs.
Derek Moyes owner of Accountable Roofing

Fred and MaryAnn in Surrey
Fred and MaryAnn in Surrey
1 review Surrey, BC
10/10

Skylight replacement

Accountable Roofing did an excellent job removing the old skylight that was never installed properly twenty years ago and was showing signs of leakage. The owner of the business had to replace both the flashing and the frame so the new energy efficient skylight is now properly installed. His work was very meticulous. We feel he went above and beyond by putting trim around the inside of the skylight so that the job looks professionally finished from inside our house. We are very satisfied with the owner of the business’s work.

Approximate cost of services:
$1,700.00
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Company Response

Thank you Fred and MaryAnn for taking time to write your review.
It is very important when installing skylights that underside of the skylight makes full contact with the top of the curb.
Counter flashing is used, and two way adhesive tape to seal the curb and contacting base of the skylight.
Now there is no need to worry on those windy rainy evenings.
Thanks again for contacting Accountable Roofing.

Private User
Private User
1 review Toronto, ON
10/10

Roof Repair

I was getting frustrated dealing with another roofing company to fix our problem. After several days I decided to look for someone else. I found Accountable Roofing on google. I was so happy when he said he could come the same day I called. He couldn’t fix problem that day but he provided a patch in case it rained before he could come back. He came back a few days later ( the day before it started raining again) and fixed our roof. I am so happy to find someone who came out to our house promptly and fixed our problem within a week. This is so rare these days. He was friendly and courteous. I would definitely recommend him to everyone.

Approximate cost of services:
$157,500.00
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Company Response

Thanks so much for your review.
Happy to help you out.
From time to time we see rodents causing damage to roofs.
This time we see that likely a racoon trying to go threw your rubber membrane in your dead valley.
It is always a good idea to keep tree branches trimmed back from over hanging roof facets so they can't drop on to your roof and cause damage.
Thanks again for taking the time to write your review.
Derek

Geo
Geo
1 review Burnaby, BC
10/10

Leaking Skylight

During the recent torrential rainfalls that we experienced, we had a couple of leaks in our kitchen which appeared to be coming from the skylight. Fortunately, it was only one day that my wife had to put out a couple of small buckets to catch the water coming in. I had been contemplating having our cedar shake roof looked at since it is 30 years old and had been doing my research regarding roofing companies, particularly on Homestars. I decided to call Derek of Accountable Roofing Services Ltd. because of the high ratings that he had received as well as the individual comments regarding his personality, competence, fairness and willingness to attend to relatively minor repairs.

I called him on December 11 and he answered the phone right away. When I explained the situation, he said that he was on his way to the hospital because his father was not feeling well. I said that I understood and that his father took priority over my roof. He said that he would go to the hospital and spend some time with his father. He said that he would call me later after he had seen his father. To my surprise, he called me back later in the day and said that his father was stable and that he would drop by to examine my roof on his way home. He lives in Surrey, but he was at Royal Columbian Hospital and our home in Burnaby is a few minutes away from RCH. He came by shortly after our telephone conversation and came upstairs to speak with me. I am disabled and unable to move about.

I explained to Derek that the leaks appeared to be coming from the skylight in the kitchen and that we had a total of six skylights. We had previously experienced leaks from the kitchen skylight as well as two other skylights. After carefully listening to me, Derek went downstairs to check on the kitchen ceiling and then went up on the roof check on all of the skylights. He spent quite a bit of time on the roof and then came in to provide me with his thoughts and advice.

He told me that the cedar shakes on my roof were premium quality “barn” cedar shake shingles which were the same thickness on both ends. He was surprised to hear that my roof was 30 years old since the cedar shakes were in such good condition. His recommendation was that all six skylights be replaced with some repair of the cedar shake shingles. He said that the “caps” along with peaks of the roof required replacing. He said that it was not necessary to replace the entire roof or replace the cedar shake roof with entirely new asphalt shingles.

He said that he would prepare a quotation for the recommended repair. I also requested a quotation for replacing the cedar shake roof with an entirely new high definition architectural asphalt shingle roof.

I spoke to him a week later, just as he was winding down for the Christmas break. He was also in the process of going to see his father at the hospital with some dinner. Although he was busy, he said that he was finishing the quotations. We had earlier agreed that the repairs or roof replacement should be delayed until the spring or summer when the weather would be better. I told him that I was concerned about leaks in the interim. He said that he could come over after seeing his father and attempt sealing the skylight with new caulking. Since he was going up on the roof anyway, he said that he might as well do all 6 of the skylights. He said that he could do it for $450. It was not a nice day. It was raining lightly and he had had a very busy day and was winding down for Christmas. Notwithstanding that, Derek came by after seeing his father in the hospital and went up on our roof. He carefully removed all of the old caulking and applied new caulking to all six of the skylights. He had told me on the phone that he could not guarantee that this would stop the leaks. He was pretty sure that it would, but this was an emergency repair and he could not positively guarantee the work. I said I realized this and was happy with what he was able to do to help us.

I could tell by the time he spent on the roof and the sound of his boots that he was doing a very careful job of removing the caulking and applying new caulking. When he came down, he also provided us with the quotations for the recommended repairs and for replacing the cedar shake roof altogether with architectural asphalt tiles.

Both of the quotations for the cedar shake roof repair plus replacement of 6 skylights and the total roof replacement with high definition architectural asphalt tile were very reasonable. What I found really telling about Derek’s honesty and integrity was his recommendation that I did not need an entirely new roof and that repairs could be done for significantly less cost.

Derek and I spent a couple of hours together on his first visit just talking about how we were both raised by our families and I was really impressed that he and I were of the same mind. My parents raised me to live my life on the straight and narrow and that if you do your job properly, money will take care of itself, and Derek has the same philosophy. He just wants to do a very good job for his clients. I am a retired lawyer and I had the same philosophy in dealing with my clients. Being honest and standing by your word is a good way to live your life.

Approximate cost of services:
$450.00
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Company Response

Thank you Geo for taking the time to write such a fabulous review for us.
Whenever we receive a call that a customer has a leak we feel compelled to do whatever necessary to assist.
It was a pleasure talking to you in person on both occasions.
I hope the temporary repairs to the skylight seals will get you through the winter.
Looking forward to assisting you in the future.
Thank you very much again for your very kind words.

bluejay987654
bluejay987654
0 reviews Surrey, BC
10/10

Roof repairs & preventive maintenance

Derek, owner of Accountable Roofing, has done several roof repairs for our strata since December, 2020. We subsequently hired him to do extensive roof maintenance in Oct., 2021. He is meticulous, hard working, very trustworthy and doesn't leave an unsealed repair if the day ends before the repair is totally complete. He works rain or shine. He explained details of unexpected but necessary repairs to council members and performed the repairs after council approval. His quote was the best price we received and was the most comprehensive for our needs.

Every owner in our complex liked Derek for his friendliness and his obvious attention to detail. On behalf of our strata council we will not hesitate to contact Derek for all our roofing needs .

Approximate cost of services:
$40,000.00
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Company Response

Thank you so much for taking the time out to write such an amazing review for our company. We work so hard to do the very best possible job for our customers with the upmost professionalism, with that being said, reviews like this make us want to work that much harder. It was such a pleasure working with your Strata. Its rare to work at a complex where you find so many friendly owners. It was a pleasure working with Jon & Marlene. Marlene with her friendliness and Jon with his decisiveness!
We look forward to doing business with you in the future should you require us.

Private User
Private User
Private User reviews Langley Township, BC
10/10

Perfect Service

Noticed a leak coming into the basement a couple of weeks ago. Suspected that it was a vent on the roof.

Called Derek around 10:30 AM. Derek showed up at my house same day right when he said he would. A vent seal was cracked in a couple of places and was definitely the source for the leak.

No fuss - Derek replaced it immediately. In addition he checked the rest of the vents and the general condition of the roof. Immediately caulked some nails that were rising up and made sure the entire roof was still in good condition.

Derek even included an estimate for the remaining life of the roof - another 5 to 10 years! No pushing for a new roof or doing work that wasn't necessary.

The atmospheric river is currently passing through and we can sleep soundly knowing our house is protected.

Highly recommend Accountable Roofing to anyone in the Fraser Valley who needs quick and fair service. Good job Derek!

Approximate cost of services:
$450.00
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Company Response

Thanks so much for your prompt review.
Its so important that contractors keeps their word, just as you did when you said you would post a review for me.
Too many times customers are pleased with our services and just don't get around to writing a review.
We understand that we all have busy lives and time just gets away from us.
Even though it was starting to get dark when I arrived as it does this time of year.
We are prepared with head lamps, flashlights whatever it takes to get the job done.
It was a pleasure meeting you and your lovely family.
Have Merry dry Christmas.

chriswcy18
chriswcy18
0 reviews Surrey, BC
10/10

Repaired a leaking roof

Derek did an Awesome job personally the same day I sent out request for help after realizing my roof was leaking in one area. No one was home but he kept updating me via text and photos about what he found and reasons for the leak. He was able to provide a very reasonable quote and had the equipment and skills to finish the repairs within a few hours. Cleaned out the leaves and blockage areas and explained everything to us in person at the end.

We are delighted and grateful for Derek’s prompt service and professionalism - will Strongly recommend Derek and Accountable Roofing to anyone! Thank you Derek!

Best regards

Approximate cost of services:
$600.00
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Company Response

Thanks Chris for taking the time to write your review.
We really appreciate when customers take notice of the service we provide.
We're always happy to help customers when they have an issue with their roof.
Thanks again for contacting us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Accountable Roofing Services Ltd

Accountable Roofing Services Ltd is a reliable and successful roofing company with over 25 years of experience in the roofing industry. We have established a strong reputation within the Lowers Mainland’s residential and commercial market. Years of unparalleled experience has made our roofing company an industry leader, specializing in Architectural Fiberglass Laminate , Cedar Roof Conversions, New Cedar Roofs and Torch-On Roofing Installations. Accountable Roofing Services uses superior quality products. Our highly skilled installers are continuously updated with the latest cutting edge roofing techniques and safety training. We offer a 20 year workmanship and leak-proof guarantee and are certified by GAF Manufacturing Company, North America's #1 Shingle manufacturer, therefore we are able to offer their Weather Stopper System Plus limited Warranty, providing up to 50 years of Non-Prorated Protection. With that being said we are not limited to GAF shingles should you the customer prefer another high quality shingle. Please contact us for details.

In line with our aim of providing a safe and secure job site as we deliver top quality service, Accountable Roofing Services Ltd. is WBC covered. We are a fully licensed roofing contractor. We have $5,000,000 liability insurance, guaranteeing you peace of mind as we do our job. We are a local Lower Mainland company that understands the installation of a new roof is one of the largest purchases a homeowner will make. With that in mind we do not accept a deposit or payment until you, the customer, are 100% satisfied with completion of our services.

Accountable Roofing Services is looking forward to working with you!

CATEGORIES
Roofing
PRODUCTS
Roofing Shingles, Gutters, Skylights
SERVICES
Cedar Conversions (from Cedar to Asphalt) Asphalt to Asphalt Cedar Re roofing Torch On Systems (fully insured for hot work) Repairs to Cedar and Asphalt roofs and more
BRANDS
GAF,IKO, Certainteed, Malarkey
STYLES
Laminate shingles are the most common type of roofing shingles. We offer a variety of styles and colors to compliment your home.
WEBSITE
http://accountableroofing.ca/
YEAR ESTABLISHED
7
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Check
LICENSES
Fully Licensed Roofing Contractor
MEMBERSHIPS
CCA and GAF Certified, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.