Maple Leaf Appliance Repair

Wow, what a terribly frustrating experience. We had a technician come to look at the fridge at our rental property (Tuesday) as the fridge was no longer getting cold (the freezer was still cold). He was booked at 10am and came and went from the property without contacting us. The tenants said he took apart the freezer (which we had informed them was working). When I contacted him (John) at around 4pm he immediately got defensive about not contacting us as he had not figured out the issue yet. He said he was looking into it further but never got back to us.
We called the office and they arrange for a different technician to come out the next day, they said John was not experienced with Frigidaire models, even though they were provided the details of the fridge prior to assigning him to our repair. None of the technician appear to actually work for Maple Leaf, I guess they are all contractors.
Wednesday the other technician came out to check the fridge, even though we asked to be kept in the loop this time, we heard nothing and had to ask our tenants to get a phone number that we could call to contact her. She gave us a quote to fix the fan motor. We asked if it could be fixed that day and she said she needed to check parts and would call back, which she did not. We called her back a few hours later and she said the part would be arriving Thursday and she would call me in the morning to confirm a new repair appointment.
Thursday morning we heard nothing so I reached out. She got back to us at 1pm and said the part was in and she cold come fix the fridge at 4pm. At 4:30pm the tenants let us know that she was not there yet so we called and text her. She did not respond. After some errands I called her back and she said that she had forgotten about the fridge. She apologized and said she would come today (Friday) at 10am.
I followed up and she is not there. She said she will be there within 1-1 1/2 hrs. Our tenants have had to arrange their schedules for essentially the full day Tuesday, a period Wednesday, Thursday evening (where she forgot to show up) and now she is late for the repair today.
We will have to do something to compensate our tenants for all the inconvenience this has caused them, with so many appointments (never on time), and a full business week with no fridge. Hopefully this is actually fixed or at this point we will just be buying a new fridge as I can't have them waiting any longer on this fix.
STRONGLY RECOMMEND USING ANOTHER COMPANY WHOM TAKES RESPONSIBILITY FOR THE TECHNICIANS THEY ARE USING.