My washing machine was stopping mid-cycle. I contacted Express Appliance Repair and given that claim to be the best repair service in Canada I made the decision to contact them. The repair person came and was in the house no more than 15 minutes. The issue was small items trapped in the filter. He opened the filter removed the items and left. The total charge for his work was $320.00 including a $25 special deduction for contacting them online.
I contacted the company and they agreed to refund $50 as a courtesy after 7 phone calls to the manager who seemed reluctant to take my calls.
I am all for supporting local business but this charge for such a simple procedure (I should have know how to do that but I couldn't find the manual) seems unreasonable. I would not recommend this company.
- Approximate cost of services:
- $320.00