Booked well in advance for a dishwasher repair. They called last minute to reschedule service time and did s no show without so much as a call or text message. Custom service at its absolute worst.
- Approximate cost of services:
- $300.00
- Company Response
hello dear customer,
We are very sorry if this is something that we may have done.
Please allow us to investigate this matter as it is very unlikely something like this happens because we have a policy to look over all previous days jobs and ensure that they were tended to. if the job is not on the schedule it is possible that we can miss it, however please help us find out the reason behind this occurrence.
we cannot locate any calls/jobs in our system that fit this situation.
We take it very seriously and have virtually ZERO no show appointments because of our quality control.
if you can help us by providing your details for the booking we can figure out what could have happened and put appropriate solutions in place to prevent the matter from occurring again.
our customers are extremely important to us and we work diligently to ensure good service and communication.
we always stand by and provide our customers with solutions, even in cases where we may have made a mistake. In such cases we provide our customers with a free service call to help with the situation and ease the financial burden.
we hope we are able to connect and help with the further resolution of this matter or help provide a free service call for next time so that you may allow us to show you that this is not how we do business.
thank you and have a wonderful day. we really hope your dishwasher issue has been resolved to your liking.
The Man With a Wrench Team