During the job estimating process both the estimator and I discussed the need for connecting the top gutter to the lower gutter on the front of the house to correct an existing poor installation. The LeafFilter interconnection product we discussed was included in in the estimate, but this information or product was not provided on the material list given to the installer. The gutter interconnection was needed to correct the poor installation of the top gutter spilling water directly onto a lower sloped roof section before openly flowing into the lower gutter for drainage.
The installer realigned the slope of existing gutters and completed the installation in accordance with the information and material provided by Leaf Filter North in Edmonton. He showed this to me when asked about the deficiency of the missing LeafFilter interconnection product. He would pass this information on to Leaf Filter North and they would contact me to schedule the missing intallation. No contact made at the time of this writing (Saturday, 17 Sept 2022)
- Approximate cost of services:
- $4,700.00
- Company Response
Thanks for sharing your feedback. Your experience is an uncommon instance, and we’ll do better in the future. We have forwarded your information to our service department and a member of our team will reach out to you within 48 business hours.