Handy.com

I have used Handy in the UK for years, and have had an excellent experience with their service. Moving to Toronto, I attempted to use their service three times: twice the booking was canceled on the morning of a morning booking, and the third time the cleaner arrived late, did a poor job, and left early without saying he was leaving. He also left bags of trash on my front steps which were subsequently torn apart by animals.

The customer service feedback loop is opaque, ineffective and impolite. I am genuinely shocked that the quality of service can vary so dramatically from one city to another, especially given the Toronto prices are actually higher than those in the UK for the same services.

This review is getting 5 stars only because my cleaner (RUTH H - ASK FOR HER - you're welcome) is PHENOMENAL!! The booking system was easy (while, like everyone else I'm not liking the rigamarole we have to go through in order to cancel the repeated bookings). With all of the mixed reviews I really debated booking with Handy, but with the special I got, for $39 hours I got 2 hours of AMAZING cleaning! Poor Ruth was sweating her head off (not a word of complaint, she was great with my cats, they use non-toxic cleaners) Everything is spotless - it's literally never been cleaner!!! The bedroom is sparkling clean (anything she found under the bed - coins, bobby pins etc) were neatly placed on the desk. The floors (under bed too, of course) are clean, carpet vacuumed, bathroom is sparkling! Heck, who needs groceries when this lady can whip your place into shape. She even went over time and is super nice and friendly to boot! I'll definitely stick with these guys as long as Ruth H will clean my place! Yippee!!