We recently had Ronal regrout an aging built-in shower stall. The shower had developed a slight leak, enough to rust the nails and edging in the drywall work around it, which resulted in a marble entry sill becoming badly rust-stained, so we had Ronal replace that piece as well. Ronal went out of his way to find a matching piece of marble, and he and his son did an excellent job. He adjusted the angle on the sill so it would drain back into the shower if it got wet, and the grout work makes the shower look brand new. Our only disappointment was the dust, which was unusually bad because he had to make several cuts in the old marble piece to get it out. In fairness Ronal did warn us of this. He cleaned up the washroom itself very well, but unfortunately the marble dust travelled all through the house and we still haven't got it all. I'm not sure that anything could have been done tp prevent this, so it's something to keep in mind if you're considering similar work. I wouldn't hesitate to recommend FGS, and will probably call them back one of these days to regrout another shower in a secondary washroom. One of the things I really liked is that they are a family operation - when he came to review and estimate the job, Ronal was accompanied by his daughter, who has architectural and design experience, and for the job itself he was assisted by his son. All three were very friendly, polite, and professional.
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- Company Response
Randal, thank you for writing such a detailed and informative review. We appreciate it. Thank you for being a fantastic client. It was a pleasure to help you waterproof and restore your shower stall.
We look forward to working with you in the future.
- FGS Tile and Grout