Black Tar installed a new driveway for us last August and problems were obvious from the start.
There were patches of dirt and gravel mixed in with the asphalt, and it appeared that the asphalt in other places was much shallower than specified in the contract.
Black Tar patched some of the flaws in November. Many more became visible after the spring thaw. Frost heaving created a number of pits, several inches across. We have been trying to get them to come and inspect the new damage, which is significant, but they are ignoring us.
This company is giving us the impression that they are the grab the money and go kind. Their claims of exemplary customer service are not supported by their behaviour.
Avoid this company.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello,
We are truly sorry to read about your experience and the issues you've faced with the driveway work. This is not the standard of service we aim to provide. We take your feedback seriously and would like to rectify the situation promptly. Please reach out to us directly at your earliest convenience so that we can address and resolve the problems thoroughly. You can reach us at (888) 424-5455 or email us at bookings@blacktar.ca. Your satisfaction is our priority, and we are committed to improving our services.
Sincerely,
Samy Tahtawy
CEO, Black Tar Construction