DO NOT TRUST THIS COMPANY!!!
If you are looking to send in the letter of cancellation don’t use the address that they provide on their official website. It is not correct. Received a certified letter I spent 10.98 to send back because the they provided the incorrect address. How convenient…..
Overcharged and failed to repay. They have literally told me the cheques in the mail multiple times.
Have made several attempts to contact and given the run around. Have made several requests to cancel service as we are in a month to month contract to no avail. Feeling as if we are being held hostage.
In response to your question about how we can remedy this situation, I have a few suggestions.
You could have someone from the resolution centre return our phone call. We’ve been waiting over a week for a return phone call. You could also update your ridiculous and archaic policies regarding cancellation of your month to month contracts. Another suggestion would be to accept other forms of payment as I don’t trust your company with my credit card number any longer. You will store my card information and continue to charge me a service I do not want when you owe me money for being over charged then threaten to take me to collections. Not sure how to resolve the issue when the company won’t return phone calls….
It is October 19th and we are still held in a month to month contract for a home we sold 60 days ago. I have contacted Fluent approx 7 times and have been told every time that my file has been escalated to a manager but I am still waiting for a phone call…. Literally the longest 3-5 business days of my life. I have repeatedly asked to speak to the resolution centre but it seems as though their system is set up to keep you from gaining a resolution. Every time I call they suggest that I convince the new owners to take over the contract… which is hilarious… like I would ever put another person in such a position.
The saga continues….
- Approximate cost of services:
- $1,000.00