Imagine walking into the house during our -30 degree weather this January, and you just know the house is too cold and something is definitely wrong. And on top of that is the weekend. This was the first company I called and the only one who returned my call with the hour, walked me through some solutions and John was on site the same day to tell me my furnace was.. well.. dead. We decided to install a new furnace and a tankless water heater while we were at it, the crew came the following day to install it and all was well once again. When I noticed a small drip from the tank's hose, one call and within the hour the crew was back to fix it. John also became my life line as I also got a nest thermostat which I could not install for a few months, but eventually he once again came when I was ready to install it, and walked me through everything. All while calm, friendly and I never felt like a bother. Few businesses work like this, but this team is fantastic!
- Company Response
Hi and thank you for the great review. We always take emergency calls very seriously and make sure they are on our priority list. If there is anything else you need let us know.