Their website shows them as the “best of Homestars 2020”but there is no mention of this on their Homestars profile. Spring replaced and later found out from multiple quotes that it is $160 average to do including install. Cables were replaced too but even so, was told it should not be nearly $800. Also had a garage door opener replaced which I knew was on its way out. They told us $440 which I assumed was an all in cost(it wasn’t) and would be a higher end model based on what openers cost. When I went to the garage I could see it was a base model that sells retail for $200. At that point it was already installed. The total bill was over $1300 plus tax and not itemized. When we got the itemized invoice, it was clear that all parts were padded including the opener which was definitely a base model. Guess it is my bad for not doing more research but with all good reviews on home stars is very disappointing . Just beware you all. I feel very violated.
- Approximate cost of services:
- $1,500.00
- Company Response
Thanks Gillian for bringing this to our attention. I feel you have become a victim of a company that has stolen our name online. Please submit or upload a photo of the the invoice so we can confirm this issue.
Thanks Gillian for your time is greatly appreciated.