Initially, we were very satisfied with this company; their technicians were polite, efficient, and completed ther required work to our satisfaction. Three months later, they sent a follow-up email with a $25.00 coupon for future repair work. However, upon booking a second repair job, they conveniently forgot to ask about the coupon, either when we booked the appointment, or at the time of payment. When we called to ask if the coupon could be applied retroactively, they refused, citing some horse crap about administrative inconvenience, blah, blah, blah. There will NOT be a third call to this company for any future business. They are NOT the only show in town. In this day and age of computers and integrated software, there is no excuse for them to refuse an accommodation, since they have all the records they need. Our review is now downgraded to 1 star. They rate 10 stars for coming up with convenient excuses over the phone!!!
- Approximate cost of services:
- $50,800.00
- Company Response
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