Replacement windows poor service
My parents had done a renovation of 3 windows and the service performed by Panes was below expectations.
The original quote was non-negotiable and seems like they were more concerned with the sale than the customer. Upon taking the initial deposit, they provided an initial date but calling to follow up with the receptionist, they gave a date 2 months after. Then after a detailed email, the receptionist apologized they made a mistake. Next, they overlooked booking an appointment to take measurements so my dad had called to remind them. Finally, the last straw was when the window was installed, the adhesive on the window was so strong that it didnt peel as you would expect. So they suggested using isopropyl alcohol to remove it. That didnt work. They refused to come back to fix. My dad was able to remove it on his own using a toothbrush. I would recommend the installer discuss with the customer in the future.
The quality of the windows seems to be good but after taking an initial deposit, they didnt follow through with the service.
- Approximate cost of services:
- $2,900.00