Panes Window Manufacturing

While the purchase experience was fast and easy, I was really blown away by the quality of service and support I received from Panes.ca. FedEx was hired to ship the new windows to my home, a fee that, while expensive, was acceptable in return for the convenience of fitting into my busy schedule. After FedEx picked up the windows from the manufacturer, they notified me the next business day that they would not deliver the windows to my home! Apparantly they threatened to return the windows to the manufacturer without a refund unless I paid them an additional $240 to cover the cost of a smaller delivery truck that would be needed to reach my home. FedEx took no responsibility for their inadequate cost estimate! To my astonishment, panes.ca volunteered to cover the additonal cost of delivery! I am surprised and delighted that such integrity and courtesy still exists in the world, and especially this company. I cannot recommend them highly enough. Just fantastic!