This company responded quickly to my homestars inquiry, and provided quotes promptly. Installation day went without a hitch, and the crew cleaned up as they progressed. All my questions were anticipated and answered before I had to ask. Big plus! I highly recommend this firm to prospective buyers.
City Home Comfort recently supplied and installed a new gas boiler and indirect water heater at my fourplex. It was a somewhat complex installation, but they were very professional, and did an excellent job. Many thanks to Chris, the installer, Chris, the owner/estimator, and Shawn, the project manager.
My A/C unit needed attention and Shawn dispatched a technician who knew what he was doing and had the system running properly within 45 minutes. City Home Comfort stands behind their work and that's important for me.
Thank you for taking the time to share your positive experience with City Home Comfort. We're thrilled to hear that Shawn and our technical team were able to promptly address and resolve your A/C issue. It's our goal to provide fast and efficient service while ensuring your complete satisfaction.
We certainly agree with you that standing behind our work is paramount. Our team is committed to delivering quality service, and we're glad that your experience reflected this.
We appreciate your feedback and your business. Should you need further assistance, do not hesitate to contact us.
Thanks again for choosing City Home Comfort.
As you can see below CHC did reach out and I sent them the invoices I was charged by another company to repair CHC's mistakes - they said they would follow up with me after reviewing. It has been three weeks now and there has been no contact from them so I will take that as confirmation and affirmation of my review below. Worst company ever!
Worst company ever. Never, ever use them. They installed our new furnace/heat pump incorrectly. They tried to fix it a couple of times with no success so then they (Shawn) totally ghosted us. Furnace was repeatedly shutting down and we had no heat in the middle of winter. CHC refused our calls. We had to work with Bosch ourselves - who were going to void our warranty because CHC made numerous mistakes - we had to hire new contractor to finally fix the issue. On top of the $14k we paid for the new installation, had to hand over $2k in other contractors to finally fix. Bosch has now flagged this company as a risk.
We sincerely apologize for the experience you had with our company. It is always our goal to provide high-quality installations and responsive customer service. We fell short of these goals in this situation and deeply regret any inconvenience this has caused you.
Our team takes these matters seriously and we are taking immediate steps to address the issue you’ve reported. We are investigating the details surrounding your furnace/heat pump installation, and we will directly address your concerns with Shawn and any other personnel involved.
We never intend to cause discomfort or additional expenses to our customers. We want to rectify this issue promptly. We are committed to making things right with you and to ensuring this situation doesn't happen in the future.
Shawn will personally contact you to discuss the next steps and potential compensation for the additional costs you have incurred due to this issue. We would greatly appreciate another chance to show you the high standard of service we pride ourselves on.
Thank you for bringing this to our attention. Your feedback is crucial in helping us to improve our services.
Really great experience with City Home Comfort. We replaced our old gas furnace and gas-powered water heater with a hybrid heat pump and a heat pump water heater. Shawn answered all our questions and made the process very smooth. Chris and his team were really professional and did great work. They accommodated our request to move the water heater to a new spot so that it wouldn't take up so much space.
We are truly grateful for your feedback and are delighted to know that your experience with City Home Comfort met your expectations. It brings us great pleasure to learn that our team, especially Shawn and Chris, successfully guided you through replacing your old gas furnace and gas-powered water heater with a hybrid heat pump system, making the transition seamless.
We strive to make sure our customers are happy with our work and the placement and layout of their equipment.
Your feedback underscores our commitment to professionalism and the meticulous work we put into each project. Should you have any further requirements or inquiries, please don't hesitate to contact us. We're always ready to assist you with your home comfort needs.
Once again, we appreciate your positive words and trust in choosing City Home Comfort.
City Home Comfort replaced our very old boiler with a new combi boiler. Shawn in sales was very helpful and patient and helped us pick the right product for our home. The install led by Chris was very difficult given our house layout but the team was thorough, polite, knowledgeable and hardworking.
The team also replaced our very old AC with a new 4 zone system. The team again did a fantastic job helping us pick the right units (Chris the owner even visited our site twice to assess) and the install was perfect, clean and our neighbors commented how great the team was.
10/10 recommend with zero concerns.
Your kind words and detailed feedback mean the world to us at City Home Comfort. We're thrilled to hear that Shawn and Chris were able to guide you through the selection process for your new combi boiler and 4-zone AC system and that our installation team met your expectations despite the challenges presented by your house layout.
We take pride in our work's quality, thoroughness, and professionalism, and it is always rewarding to see these values appreciated. Additionally, your neighbours' compliments regarding our team's performance speak volumes about our commitment to leaving a positive impression on our clients and the community we serve.
Your high recommendation is truly the best compliment we could receive. Please don't hesitate to get in touch should you have any further requirements or inquiries about your home comfort systems. We are always here to assist you.
Once again, thank you for choosing City Home Comfort and for taking the time to share your experience.
City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.
We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.
We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.