Replacing furnace and air conditioner
***UPDATE***
As you can see below CHC did reach out and I sent them the invoices I was charged by another company to repair CHC's mistakes - they said they would follow up with me after reviewing. It has been three weeks now and there has been no contact from them so I will take that as confirmation and affirmation of my review below. Worst company ever!
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Worst company ever. Never, ever use them. They installed our new furnace/heat pump incorrectly. They tried to fix it a couple of times with no success so then they (Shawn) totally ghosted us. Furnace was repeatedly shutting down and we had no heat in the middle of winter. CHC refused our calls. We had to work with Bosch ourselves - who were going to void our warranty because CHC made numerous mistakes - we had to hire new contractor to finally fix the issue. On top of the $14k we paid for the new installation, had to hand over $2k in other contractors to finally fix. Bosch has now flagged this company as a risk.
- Approximate cost of services:
- $14,000.00
- Company Response
We sincerely apologize for the experience you had with our company. It is always our goal to provide high-quality installations and responsive customer service. We fell short of these goals in this situation and deeply regret any inconvenience this has caused you.
Our team takes these matters seriously and we are taking immediate steps to address the issue you’ve reported. We are investigating the details surrounding your furnace/heat pump installation, and we will directly address your concerns with Shawn and any other personnel involved.
We never intend to cause discomfort or additional expenses to our customers. We want to rectify this issue promptly. We are committed to making things right with you and to ensuring this situation doesn't happen in the future.
Shawn will personally contact you to discuss the next steps and potential compensation for the additional costs you have incurred due to this issue. We would greatly appreciate another chance to show you the high standard of service we pride ourselves on.
Thank you for bringing this to our attention. Your feedback is crucial in helping us to improve our services.