Avoid this company completely. The design process of the yard was good but the execution was a disaster. Tom, the principal of the company, is the worst communicator. He never returns phone calls, emails nor text messages. When he does communicate he makes promises that can't be kept.
After doing about a third of the job the project was left for months with no communication. When I finally heard from Tom, it was because I threatened to go to another company. He begged me to use them. I gave them another chance which I regret. The hardscaping work done is falling apart and was installed incorrectly. I now have a large retaining wall literally collapsing within a month of its installation. Grading wasn't done correctly and is very evident.
The work was done late which meant my property went on the market late once it died mid May. The extra delay meant my property went on the market AFTER the mortgage interest rate hike and therefore the market went dead and it still is sitting on the market. The prospective buyers and their agents are commenting on the retaining wall collapsing and also the walkway which is starting to come apart and isn't even.
My neighbors were using Mountainhill and Tom backed out of the job and the refund cheque he provided bounced so he owes them almost $30,000. My understanding is that employees haven't been paid and he owes many customers money and/or jobs have not been completed.
The poor review written by another customer recently happened at the same time as my problems. The issues are the same as mine and it seems this is not a one off problem.
I am so disappointed in this company. I just can't believe the lack of professionalism, abysmal communication and lack of follow through. How can Tom sleep at night with all of the untruths he tells.
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