This is an overly stretched organization. Sales are more important than customer care. This is the first time Ive encountered a company so unwilling to acknowledge complaints. They manufacture decent products but their installers are highly variable. A few are really excellent, a few polar opposite. Ive seen the range. The first group of 5 windows went well, the second group of 6 was a disaster. Installed during a cold day in January 2022, these windows were so badly installed that every one allowed cold air to blow into the home. A service person came on subsequent days a remedied all but one. One had to be removed & reinstalled. Then the outside capping had to be removed & we discovered gaps in the foamed insulation. This was remedied but the windows still feel poorly installed.
I wrote a letter to senior management describing my frustration with good products, poorly installed, never received a response.
My advice to potential customers is only permit an installation in good weather, and oversee during installation . The good installers seem to understand.
- Approximate cost of services:
- $25,000.00
- Company Response
We sincerely apologize for the experience you've had with your window and door installations and thank you for taking the time this morning to share in more detail over the phone. We strive to provide the highest level of customer care and are disappointed to hear that we fell short of your expectations. We take all feedback seriously and are committed to addressing any outstanding concerns you have. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to resolve this matter.