Nordik Windows And Doors

We are about half way through our project and I am hoping the second half far exceeds our experience during the first half.
Our installation date started with a delay and set the tone for the day as 3 of the 9 windows that combine as our front window (photo) were lost somewhere between Ottawa and the GTA warehouse. The crew continued with 2 bathroom windows and a hall window.
Small things that led to the poor review included workers smoking on the property and the smoke obviously travelling into the house when windows are being changed, and dirty handprints on interior walls.
Bigger issue for the poor review was the flashing on the exterior of the windows were screwed down leaving a very unprofessional look to the exterior finish (photo).
The biggest problem though, was that although they laid tarps down throughout the house during the install, the bottom of the tarps were not clean. At the conclusion of the job, I could hear a worker scraping one of my hardwood steps with a putty knife. I then heard him spray something and could smell a solvent (photo). After he walked out of the house I noticed the finish from the step had been stripped where the solvent had been applied. At the end of the install I had to confront the worker about what happened to the step as he was going to leave without acknowledging the damage to the step.
When I complained to the installation manager I was offered compensation to have the tread refinished. When I told him that I was planning on refinishing the step myself, the compensation was reduced to $50 off for the remaining balance of our job (2 exterior doors and a sliding glass door).

Installers were great. Unfortunately, 1 window was missing. Called the Customer Service number, agent tried to blame the installers, who were told when they picked up the material that there was a missing window.... finally got the agent to refer me to a service manager....still waiting for her to call.

Very disappointing.

The installers were very professional and friendly… however they couldn't complete the job because the trim was not available for them to put it on! So hear I am… waiting for someone to come back and finish… but what is done looks pretty good! And I will not pay until the job is complete
Respectfully
Carla johnson

Sales rep was awesome, Chuck was his name. Installers were awesome, swept up after themselves, were quiet, polite, managed to do my whole house in one day, they barely took a break all day poor guys, did excellent work. Windows are fabulous, look great, work great.

We replaced our basement window and it looks mazing now. Great job, nice employees and finished efficiently. I have already recommended you to my bank manager, as she was looking to have her home windows replaced as well.
Thank you,
The Ruberto Family

The doors are very well made and beautiful. The installation team did a wonderful job. Nordik follows up after the install and quickly remedies any issues. Would not hesitate to recommend, no disappointments.

We had Levi "the window guy" come to our house to give us a quote for 8 windows and 1 sliding door. He answered all of our questions, provided a sample to look at and over the next few weeks modified our quote without complaint. Levi was professional and was a pleasure to work with. Thank you Levi. Then came install day. Zoran and Dejon arrived on time and did a fabulous job. Very efficient workers, cleaned up after them selves, respectful of our home during COVID and generally very pleasant guys. I want a new front door and I will be asking for Levi to provide a another quote in the near future and will ask for Zoran's crew to undertake the install. We couldn't be more happy. Zoran, Dejon and Levi are the best. Thank you Nordik!!!

We signed the contract in November 2020 and the installation was delayed to June 2021 due to supply chain issues resulting from COVID. We were contacted by Nordik and kept informed of the reason for the delay. After the installation was completed, the delay became a non-issue because the windows and doors were so beautiful that it was worth the wait. Our installers were wonderful. They were respectful of our home and cleaned up after the work was complete. Nordik's quote was not the cheapest quote we received, neither was it the most expensive quote. For us, it was a large investment but it was worth every dollar spent. Thank you for making our home energy efficient and more beautiful. Definitely a 5 star project!

Installed Windows four of them and also sliding door in rear . Clean work area and also respectful Great job and great technicians and very professional and great workmanship thanks

I ordered from NORDIK Windows and Doors , front door replacement of my house including top window with arch. The sales man (Cris Thorne) was very anxious to get deal done and he was after me for couple of days while we were checking other companies. I singed the contract in October 2020 and I was promised that the product is made in Canada including manufacturing is done here in Ontario and the replacement will be done in Early sprint of 2021 the latest.
There was only one email I received in Feb explaining that things are late due to COVID019 and will be provided updates soon. No news after that and I started chasing Cris by texting it. Finally, I got call from Nordik office on May 21 that still things are late and will be provided update soon. On June 02, 2021 I got call again (Annette) that my front door top window will be replaced on Jun 24. I asked that it cannot be done as Window and Door has to be replaced at the same time as the current door is smaller and window is taller and new installation, the door will be taller and window will be smaller (Difference in sizes). I text again to Cris and asked him that there is issue on office side they are not aware of the fact that the installation has to be done for both (window and Door) as the same time. Cris promised that he sorted out everything and installation will be done at the same time he emailed details to Annette). Finally, on June 22, I got email confirmation that the installation will be done June 24.
Today, June 24, we followed the instructions early in the morning to move stuff around, removed the bell button from the front door’s frame, removed the safety lock from inside the front door, covered up all furniture and closed living and drawing rooms with plastic so, during replacement the dirt and dust should not get on the furniture. We were waiting for the installation crew, suddenly, I receive email from Annette) in response of my old email and she was asking my name, address and phone number to check the installation information. I replied with the information and said that we are waiting for installation crew as the installation is being done today. Annette, calls me at 8:45am that today only window will be installed and the door will be in next week. I was very upset and asked her to explain me how installation will be done while coming window is smaller than the current one? Will she be able to send some curtain to put on to fill the gap till next week? She innocently tries to ask me if it is that the case, the window cannot be installed alone first?
I am very update with this company:
1. Not meeting their schedule and hard to communication
2. No one knows who is in charge and what to do there
3. I am suspecting I was given incorrect information; they are bringing everything from China and it is not made in Canada product and they do not make things here in Canada
4. I hope they will compensate for their mistake and reduce the price of the door and window considerably by causing time waist and causing us to all preparation and wait for another week or God knows when they will be ready if they will be
5. I will not recommend anyone to go through the same what we have been now for almost 6 month….. Again not MADE IN CANADA