MST Interiors

TL;DR: Major issues with the shower glass installation required replacement by another company within a month of project completion. Mujo defends poor workmanship and blames the client when issues are pointed out. Would not rehire. // Did the job get done? Almost. Would I recommend this company to anyone I know? No. Here's why... PROS: (1) The tiling work is well done. (2) Mujo has bath and tile stores he can recommend where they have lots of selection. (3) Mujo picks up the tile. (4) The team works neatly. // CONS (not an exhaustive list): (1) Prior to the reno, my tiles were flush with the hardwood floor so no transition metal was needed. Post-reno I have a transition piece. (2) Mujo does not have the skill to install glass showers and yet did not subcontract it out. Absolutely do not allow them to install glass - the caulking is atrocious, it permanently discoloured my marble, and the brackets are placed entirely wrong. There were half-inch gaps on either side of both shower doors and the doors were not aligned with the adjacent panel. Within a month of completion, I had a glass installer replace one of the glass panels and the shower doors in both bathrooms (before and after photos attached). Two separate glass companies have seen the work and noted that they've never seen anything like it. (3) Every single minute detail must be in the SOW otherwise Mujo will say he does not remember discussing it and blame the client. For example, during quotation I mentioned to Mujo (and all other contractors) that the exhaust fan must be on its own switch. On four separate occasions after that I made clear which light switch should control which lights / exhaust fan (including a drawn diagram), it was still a point that I had to insist be done correctly. He tried to tell me that I did not mention that additional wiring would be necessary. I am not an electrician; as the client I provide the requirements and expect the general contractor to identify the solution and quote accordingly. Additionally, my original shower had a tiled ceiling and when I noticed the new shower did not, Mujo said it would be an additional cost because it was not explicitly stated in the SOW. Hence why I recommend putting every single seemingly obvious thing in the SOW. (4) Mujo proceeds with work without verifying with the client. For example, reducing a bulkhead was part of the quote. He closed up the bulkhead without reducing it nor discussing the change with the client first. I highly recommend having daily discussions with him about the plan for the day if you do hire this company to avoid repeat work and additional costs. (5) The quote included a "detailed clean" which did not happen...at all. Not only were all of the bathroom surfaces still dusty, but there was a black patch of grime on the door where the contractors had repeatedly touched. While not a big deal, it should not be in the quote if it isn't going to happen.
(6) Mujo defends substandard work and speaks to the client in ways that are disrespectful. There is a level of professionalism and ownership that is completely lacking. // IN SUMMARY, do not recommend. I have had several major renovations done in multiple properties and there are fundamental pieces, both in quality of work and customer service, that I cannot overlook and would not recommend for anyone else.