TLDR: Quality service at an affordable price point, would highly recommend.
I dealt with Ali for my project to replace my builder grade stairs carpet (19 years old; 2 landings 17 steps). I had a specific carpet in mind after much research and going to stores Karastan Untamed Chic, which is pet proof and stain free.
QUOTE & COMMUNICATION: I was quoted promptly and unlike any other companies, the quote was broken down to Materials and Labour so I knew exactly what I was paying for, amazing start! Much of the other quotes I received were double what I was quoted, with zero explanation as to what those costs were; only explanation was that it is a "custom carpet order". Thankfully Ege is a distributor of Karastan, which gives them a competitive advantage when it comes to pricing. Ali was always responsive with questions/coordination of the project.
SERVICE: Ali went the greater mile in terms of service. He came by for the scheduled execution date and removed the old carpeting. I mentioned to him my stairs were very squeaky and helped address this where he could (95% better now, thank you so much!!). In addition to that, he let me know that when the new carpeting is in place, some of the unpainted trims and spindles will show and will look ugly. I was given the opportunity to paint these parts up before he installed the new carpet. He technically did not have to do that, yet he chose to advise so and come back again for a second time. I really appreciated this as now my stairs, trim and spindles look superb. It would have been a nightmare if the unpainted parts were exposed and I had to work around my new carpet.
The new carpet looks great, installation itself was prompt (informative and fun, had a great chat with him), carpet was stretched properly, and he cleaned up very well post-installation. I especially liked the way he made the carpet flushed to the bathroom porcelain tile (thicker and higher), great touch.
All in all, would repeat and recommend Ege Carpeting & Flooring to others. Ali has been doing this for decades and the service/work shows.