We renovated our bathroom. Originally we were only going to do the tub and new tile surround. After the first quote we asked them for a re-quote to do everything but the vanity and counter. New tile flooring, new tub, and we also had tile on the 2 walls, that they had to rip back to the studs and redrywall.
After taking the original tub and TWO layers off tile off, I am REALLY glad we had them do it. It was such a tight fit for the new tub and they had to rebuild the small wall where the tub, shower and faucet is, due to it being build very weirdly. If we had been doing it ourselves, we would STILL be trying to figure this out.
The tiling Katherine (Katie) did is perfect. Every time I thought it should be one way, she explained why it should be done a different way (lay out)
and she was RIGHT!
In the middle of the bathroom reno, we asked them to quote ripping our carpet out of our living room and hallway and putting vinyl planking down. They gave us a written quote and managed to start it within a week.. so both projects finished together. There was issues with our floors nothing be level. And after laying the hallway I wasnt happy with the movement in one place, so they took it back up and did some aggressive sanding and out the flooring back down. They COULD have self levelled the whole project, but it would have been thousands more. They didnt really want to charge us that and felt that just self levelling the front doorway area was all that was needed, and would have the most noticeable issue.
We are still having problems with the glass shower door. The glass installer they contract out to, needed to do more caulking and get a new bottom sweep, and also the rain head we picked out is letting water drip off the person showering, through the crack in the door and permanent glass. BUT THEY ARE WORKING TO ENSURE IT IS CORRECTED. Which says a lot!
A lot of companies would walk away and say it just is what it is. But they want to ensure it is right. Little things too. When I noticed the paint in the bathroom had lifted(?) because of the new drywall and the primer Katie used (remember they had to marry old and new drywall), Katie re-sanded and painted sections 2 times.
I would recommend this company for their openness in all aspects of the project. Quotes were very clear and in writing. They never complained, about anything we asked for, and didnt push to do more, to pad the quote. They said they could work around leaving things in place for our bathroom, no questions asked. But they did tell me when things had to go. New casings around all the door, when they did the new flooring.
Very pleased with this project and company.